<div dir="ltr">Yes, the regexp would be in there if you've modified it. Can you just post your entire RT_SiteConfig.pm file (or files if you're using files inside RT_SiteConfig.d)? That might be the best way for us to see what you're working with.<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Jan 16, 2017 at 9:14 AM, Martin Petersson <span dir="ltr"><<a href="mailto:martin@uanet.se" target="_blank">martin@uanet.se</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">



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Hello,
<div><br>
</div>
<div>Thank you for your answer.</div>
<div>Should $<span style="font-family:CenturyGothic-Italic">EmailSubjectTagRegex be in RT_SiteConfig.pm? </span></div>
<div><span style="font-family:CenturyGothic-Italic"><br>
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<div><font face="CenturyGothic-Italic">I have renamed the RT site, could that cause anything?</font></div>
<div><font face="CenturyGothic-Italic"> </font></div>
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<div style="font-family:Verdana,Verdana;color:rgb(85,85,85);font-size:8pt">
<b style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal;font-size:10pt">Martin
 Petersson</b><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal"> </span><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<i style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">IT-Konsult</i><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<b style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">+46
 (0)522 980 28</b><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">,
<a href="mailto:martin@uanet.se" target="_blank">martin@uanet.se</a>,</span><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal"> </span><a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank">www.uanet.se</a><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">Gustaf
 Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095</span><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank"><span><img id="m_-30389068520050105556B85CC25-5A05-4B1F-BD4A-2FD76372A9A8" src="cid:A93F8E95-F3FC-464A-AF04-402618F91147@uanet.local"></span><br class="m_-3038906852005010555Apple-interchange-newline">
</a></div>
<a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank"></a></div>
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<blockquote type="cite">
<div>16 jan. 2017 kl. 15:00 skrev Alex Hall <<a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a>>:</div>
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<div dir="ltr">My first thought is that you've modified your $EmailSubjectTagRegex setting. If you have, there may be a mistake in that which is causing a problem. If you have changed it, can you give us its current value? Or disable the change and
 see if replies start working correctly, then debug the regexp?<br>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Sat, Jan 14, 2017 at 5:10 PM, Martin Petersson <span dir="ltr">
<<a href="mailto:martin@uanet.se" target="_blank">martin@uanet.se</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word">Hello,
<div><br>
</div>
<div>Somehow i get the auto reply ticket that the customer receive.</div>
<div>And then when i reply to the ticket it creates a new ticket, whats wrong?</div>
<div><br>
</div>
<div>I have Ubuntu latest OS and RT 4.4.1</div>
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</div>
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<div> </div>
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<div style="font-family:Verdana,Verdana;color:rgb(85,85,85);font-size:8pt">
<b style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal;font-size:10pt">Martin
 Petersson</b><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal"> </span><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<i style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">IT-Konsult</i><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<b style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">+46
 (0)522 980 28</b><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">,
<a href="mailto:martin@uanet.se" target="_blank">martin@uanet.se</a>,</span><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal"> </span><a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank">www.uanet.se</a><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">Gustaf
 Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095</span><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal">
<a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank"><span><span id="m_-3038906852005010555cid:A93F8E95-F3FC-464A-AF04-402618F91147@uanet.local"><logo-uanet-email.jpg></span></span><br class="m_-3038906852005010555m_-2375223563377142222Apple-interchange-newline">
</a></div>
<a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank"></a></div>
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<br clear="all"><span class="HOEnZb"><font color="#888888">
<br>
-- <br>
<div class="m_-3038906852005010555gmail_signature" data-smartmail="gmail_signature">
<div dir="ltr">
<div>
<div>Alex Hall<br>
</div>
Automatic Distributors, IT department<br>
</div>
<a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br>
</div>
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</font></span></div>
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</blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div>Alex Hall<br></div>Automatic Distributors, IT department<br></div><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br></div></div>
</div>