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Well i have looked at the rights. I have created a group called support and gave all the necessary access and for the group All in general rights i gave them access to everything, comment, register new tickets, create tickets and so on.
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<div class="">Really strange, anyone have any more ideas?</div>
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<b style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal; font-size: 10pt;" class="">Martin
Petersson</b><span style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class=""> </span><br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
<i style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">IT-Konsult</i><br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
<br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
<b style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">+46
(0)522 980 28</b><span style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">,
<a href="mailto:martin@uanet.se" class="">martin@uanet.se</a>,</span><span style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class=""> </span><a href="http://www.uanet.se/" style="font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">www.uanet.se</a><br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
<span style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">Gustaf
Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095</span><br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
<br style="color: rgb(85, 85, 85); font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class="">
<a href="http://www.uanet.se/" style="font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class=""><span><img apple-inline="yes" id="4B8E621C-EB17-4B1C-AE9F-BA9396268F63" src="cid:A93F8E95-F3FC-464A-AF04-402618F91147@uanet.local" class=""></span><br class="Apple-interchange-newline">
</a></div>
<a href="http://www.uanet.se/" style="font-family: Verdana, Verdana; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: 11px; font-variant-ligatures: normal; font-variant-position: normal; font-variant-numeric: normal; font-variant-alternates: normal; font-variant-east-asian: normal; line-height: normal;" class=""></a></div>
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<div class="">16 jan. 2017 kl. 16:03 skrev Alex Hall <<a href="mailto:ahall@autodist.com" class="">ahall@autodist.com</a>>:</div>
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<div dir="ltr" class="">That looks fine to me, though I'm no expert. I definitely don't see anything that would cause email replies to turn into new tickets. My only other idea is a rights problem, but I don't know RT well enough to know if it's even possible.<br class="">
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My thought is that the users emailing replies don't have permission to comment or correspond on the tickets in question, so RT is making new tickets instead. But again, I don't know RT enough to say whether it would do that or not. It's just a thought. Still,
it might be worth checking the rights, unless and until someone with more experience can help.<br class="">
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<div class="gmail_quote">On Mon, Jan 16, 2017 at 9:25 AM, Martin Petersson <span dir="ltr" class="">
<<a href="mailto:martin@uanet.se" target="_blank" class="">martin@uanet.se</a>></span> wrote:<br class="">
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<div style="word-wrap:break-word" class="">Yes here it is:
<div class="">I have no files in RT_SiteConfig.d/</div>
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#</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# To include a directive here, just copy the equivalent statement</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# from RT_Config.pm and change the value. We've included a single</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# sample value below.</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
#</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# If this file includes non-ASCII characters, it must be encoded in</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# UTF-8.</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
#</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# This file is actually a perl module, so you can include valid</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# perl code, as well.</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
#</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# The converse is also true, if this file isn't valid perl, you're</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# going to run into trouble. To check your SiteConfig file, use</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# this command:</div>
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#</div>
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# perl -c /path/to/your/etc/RT_<wbr class="">SiteConfig.pm</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
#</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# You must restart your webserver after making changes to this file.</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
#</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69);min-height:14px" class="">
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<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# You may also split settings into separate files under the etc/RT_SiteConfig.d/</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# directory. All files ending in ".pm" will be parsed, in alphabetical order,</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# after this file is loaded.</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69);min-height:14px" class="">
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</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
Set( $rtname, '<a href="http://uanet.se/" target="_blank" class="">uanet.se</a>');</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
Set( $Organization, '<a href="http://uanet.se/" target="_blank" class="">uanet.se</a>');</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
Set( $Timezone, 'Europe/Stockholm');</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
Set( $WebDomain, '<a href="http://help.uanet.se/" target="_blank" class="">help.uanet.se</a>');</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
Set( $WebPort, 443);</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
Set( $WebPath, '');</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
Set( $DatabasePassword, ’secret');</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
Set($CorrespondAddress , ’<a href="mailto:support@uanet.se" target="_blank" class="">support@uanet.se</a>');</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
Set($CommentAddress , '<a href="mailto:support-comment@uanet.se" target="_blank" class="">support-comment@uanet.se</a>');</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
Set(@ReferrerWhitelist, qw(<a href="http://helpdesk.uanet.se:443/" target="_blank" class="">helpdesk.uanet.se:443</a>
<a href="http://helpdesk.uanet.se/" target="_blank" class="">helpdesk.uanet.se:80</a>));</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# You must install Plugins on your own, this is only an example</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# of the correct syntax to use when activating them:</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
# Plugin( "RT::Authen::ExternalAuth" );</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
#Plugin('RT::Extension::SLA');</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
#Plugin('RT::Extension::<wbr class="">CommandByMail'); </div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
#Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));</div>
<div style="margin:0px;line-height:normal;font-family:'Helvetica Neue';color:rgb(69,69,69)" class="">
1;</div>
<div style="margin: 0px; line-height: normal; font-family: 'Helvetica Neue'; color: rgb(69, 69, 69); min-height: 14px;" class="">
<br class="m_-8326425715010034252webkit-block-placeholder">
</div>
</div>
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<div style="font-family:Verdana,Verdana;color:rgb(85,85,85);font-size:8pt" class="">
<b style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal;font-size:10pt" class="">Martin
Petersson</b><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class=""> </span><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<i style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">IT-Konsult</i><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<b style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">+46
(0)522 980 28</b><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">,
<a href="mailto:martin@uanet.se" target="_blank" class="">martin@uanet.se</a>,</span><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class=""> </span><a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank" class="">www.uanet.se</a><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">Gustaf
Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095</span><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank" class=""><span class=""><span id="cid:A93F8E95-F3FC-464A-AF04-402618F91147@uanet.local"><logo-uanet-email.jpg></span></span><br class="m_-8326425715010034252Apple-interchange-newline">
</a></div>
<a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank" class=""></a></div>
<br class="">
<div class="">
<blockquote type="cite" class="">
<div class="">16 jan. 2017 kl. 15:19 skrev Alex Hall <<a href="mailto:ahall@autodist.com" target="_blank" class="">ahall@autodist.com</a>>:</div>
<br class="m_-8326425715010034252Apple-interchange-newline">
<div class="">
<div dir="ltr" class="">Yes, the regexp would be in there if you've modified it. Can you just post your entire RT_SiteConfig.pm file (or files if you're using files inside RT_SiteConfig.d)? That might be the best way for us to see what you're working with.<br class="">
</div>
<div class="gmail_extra"><br class="">
<div class="gmail_quote">On Mon, Jan 16, 2017 at 9:14 AM, Martin Petersson <span dir="ltr" class="">
<<a href="mailto:martin@uanet.se" target="_blank" class="">martin@uanet.se</a>></span> wrote:<br class="">
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word" class="">Hello,
<div class=""><br class="">
</div>
<div class="">Thank you for your answer.</div>
<div class="">Should $<span style="font-family:CenturyGothic-Italic" class="">EmailSubjectTagRegex be in RT_SiteConfig.pm? </span></div>
<div class=""><span style="font-family:CenturyGothic-Italic" class=""><br class="">
</span></div>
<div class=""><font face="CenturyGothic-Italic" class="">I have renamed the RT site, could that cause anything?</font></div>
<div class=""><font face="CenturyGothic-Italic" class=""> </font></div>
<div class=""><br class="">
<div class="">
<div style="font-family:Verdana,Verdana;color:rgb(85,85,85);font-size:8pt" class="">
<b style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal;font-size:10pt" class="">Martin
Petersson</b><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class=""> </span><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<i style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">IT-Konsult</i><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<b style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">+46
(0)522 980 28</b><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">,
<a href="mailto:martin@uanet.se" target="_blank" class="">martin@uanet.se</a>,</span><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class=""> </span><a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank" class="">www.uanet.se</a><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">Gustaf
Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095</span><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank" class=""><span class=""><span id="m_-8326425715010034252cid:A93F8E95-F3FC-464A-AF04-402618F91147@uanet.local" class=""><logo-uanet-email.jpg></span></span><br class="m_-8326425715010034252m_-3038906852005010555Apple-interchange-newline">
</a></div>
<a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank" class=""></a></div>
<br class="">
<div class="">
<blockquote type="cite" class="">
<div class="">16 jan. 2017 kl. 15:00 skrev Alex Hall <<a href="mailto:ahall@autodist.com" target="_blank" class="">ahall@autodist.com</a>>:</div>
<br class="m_-8326425715010034252m_-3038906852005010555Apple-interchange-newline">
<div class="">
<div dir="ltr" class="">My first thought is that you've modified your $EmailSubjectTagRegex setting. If you have, there may be a mistake in that which is causing a problem. If you have changed it, can you give us its current value? Or disable the change and
see if replies start working correctly, then debug the regexp?<br class="">
</div>
<div class="gmail_extra"><br class="">
<div class="gmail_quote">On Sat, Jan 14, 2017 at 5:10 PM, Martin Petersson <span dir="ltr" class="">
<<a href="mailto:martin@uanet.se" target="_blank" class="">martin@uanet.se</a>></span> wrote:<br class="">
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word" class="">Hello,
<div class=""><br class="">
</div>
<div class="">Somehow i get the auto reply ticket that the customer receive.</div>
<div class="">And then when i reply to the ticket it creates a new ticket, whats wrong?</div>
<div class=""><br class="">
</div>
<div class="">I have Ubuntu latest OS and RT 4.4.1</div>
<div class=""><br class="">
</div>
<div class=""><br class="">
</div>
<div class=""><br class="">
</div>
<div class=""> </div>
<div class="">
<div class="">
<div style="font-family:Verdana,Verdana;color:rgb(85,85,85);font-size:8pt" class="">
<b style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal;font-size:10pt" class="">Martin
Petersson</b><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class=""> </span><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<i style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">IT-Konsult</i><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<b style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">+46
(0)522 980 28</b><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">,
<a href="mailto:martin@uanet.se" target="_blank" class="">martin@uanet.se</a>,</span><span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class=""> </span><a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank" class="">www.uanet.se</a><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<span style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">Gustaf
Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095</span><br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<br style="color:rgb(85,85,85);font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" class="">
<a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank" class=""><span class=""><span id="m_-8326425715010034252m_-3038906852005010555cid:A93F8E95-F3FC-464A-AF04-402618F91147@uanet.local" class=""><logo-uanet-email.jpg></span></span><br class="m_-8326425715010034252m_-3038906852005010555m_-2375223563377142222Apple-interchange-newline">
</a></div>
<a href="http://www.uanet.se/" style="font-family:Verdana,Verdana;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:11px;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-alternates:normal;font-variant-east-asian:normal;line-height:normal" target="_blank" class=""></a></div>
<br class="">
</div>
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</blockquote>
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<br class="">
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<span class="HOEnZb"><font color="#888888" class=""><span class="m_-8326425715010034252HOEnZb"><font color="#888888" class=""><br class="">
-- <br class="">
<div class="m_-8326425715010034252m_-3038906852005010555gmail_signature" data-smartmail="gmail_signature">
<div dir="ltr" class="">
<div class="">
<div class="">Alex Hall<br class="">
</div>
Automatic Distributors, IT department<br class="">
</div>
<a href="mailto:ahall@autodist.com" target="_blank" class="">ahall@autodist.com</a><br class="">
</div>
</div>
</font></span></font></span></div>
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<span class="HOEnZb"><font color="#888888" class=""></font></span></blockquote>
<span class="HOEnZb"><font color="#888888" class=""></font></span></div>
<span class="HOEnZb"><font color="#888888" class=""><br class="">
</font></span></div>
<span class="HOEnZb"><font color="#888888" class=""></font></span></div>
<span class="HOEnZb"><font color="#888888" class=""></font></span></blockquote>
<span class="HOEnZb"><font color="#888888" class=""></font></span></div>
<span class="HOEnZb"><font color="#888888" class=""><br class="">
<br clear="all" class="">
<br class="">
-- <br class="">
<div class="m_-8326425715010034252gmail_signature" data-smartmail="gmail_signature">
<div dir="ltr" class="">
<div class="">
<div class="">Alex Hall<br class="">
</div>
Automatic Distributors, IT department<br class="">
</div>
<a href="mailto:ahall@autodist.com" target="_blank" class="">ahall@autodist.com</a><br class="">
</div>
</div>
</font></span></div>
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</blockquote>
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</blockquote>
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<br clear="all" class="">
<br class="">
-- <br class="">
<div class="gmail_signature" data-smartmail="gmail_signature">
<div dir="ltr" class="">
<div class="">
<div class="">Alex Hall<br class="">
</div>
Automatic Distributors, IT department<br class="">
</div>
<a href="mailto:ahall@autodist.com" target="_blank" class="">ahall@autodist.com</a><br class="">
</div>
</div>
</div>
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