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<p class="MsoNormal">Hi everyone,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">I have a ticket with a long history and many merges, but it shows fine under /rt/Ticket/History.html?id=$ID. RT also gives me its history without problems when I use the REST-API with the short format /rt/REST/1.0/ticket/$ID/history
-><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black;mso-fareast-language:DE">RT/4.2.12 200 Ok<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black;mso-fareast-language:DE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:black;mso-fareast-language:DE"># 642/642 (/total)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[…]<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">But when I use the long format /rt/REST/1.0/ticket/$ID/history?format=l the CPU usage on my RT process spikes and becomes unresponsive. Which leads to supervisord restarting the process after a while.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Were on RT 4.2.12 and our stack is nginx -> nginx -> supervisord -> rt-server.fcgi -> postgresql<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">It looks like a bug in RT to me, or could it be some misconfiguration on my part?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Vinzenz<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050;mso-fareast-language:DE">Vinzenz Sinapius
<br>
Information Technology | Informationstechnik<br>
<br>
</span><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#63666A;mso-fareast-language:DE">trace</span></b><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#ED8B00;mso-fareast-language:DE">tronic</span></b><b><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050;mso-fareast-language:DE">
</span></b><span style="font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#505050;mso-fareast-language:DE">GmbH<br>
Stuttgarter Str. 3<br>
01189 DRESDEN<br>
GERMANY <br>
<br>
Phone: +49 351 205768-167<br>
Fax: +49 351 205768-999<br>
E-mail: <a href="mailto:vinzenz.sinapius@tracetronic.de"><span style="color:#505050">vinzenz.sinapius@tracetronic.de</span></a>
<br>
<br>
Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY <br>
Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle
<br>
Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 </span><span style="font-size:8.0pt;font-family:"Times New Roman",serif;color:#505050;mso-fareast-language:DE"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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