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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Dunno if this helps or not, but maybe the bounce is due to it detecting a loop?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal>[18000] [Fri Jan 20 04:29:36 2017] [critical]: <span style='color:red'>RT Received mail </span>(<CAM32JiSrEQj1+E62+mYaSbi2r+pq=<a href="mailto:kxAqC_EB9LBQDLzgts%2BHw@mail.gmail.com">kxAqC_EB9LBQDLzgts+Hw@mail.gmail.com</a>><br>) <span style='color:red'>from itself. </span>(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:506)<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Try and take a look at </span><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'>/opt/rt4/lib/RT/Interface/Email.pm </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>around the line numbers reported.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Not suggesting you change anything, looking might give you a few clues…<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>You didn’t specify a version – this is what I see in 4.2.12.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><snip><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> #if it's from a postmaster or mailer daemon, it's likely a bounce.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> #TODO: better algorithms needed here - there is no standards for<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> #bounces, so it's very difficult to separate them from anything<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> #else. At the other hand, the Return-To address is only ment to be<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> #used as an error channel, we might want to put up a separate<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> #Return-To address which is treated differently.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> #TODO: search through the whole email and find the right Ticket ID.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><snip><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><snip><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'>Checks the message to see if it's a bounce, if it looks like a loop, if it's autogenerated, etc.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'>Returns a triple of ("Should we continue (boolean)", "New value for $ErrorsTo", "Status message",<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'>"This message appears to be a loop (boolean)" );<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><snip><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><snip><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> # send mail to the sender<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> if ( $IsBounce || $IsSuspiciousSender || $IsAutoGenerated || $IsALoop ) {<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> $SquelchReplies = 1;<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> $ErrorsTo = $owner_mail;<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> }<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> # Warn someone if it's a loop, before we drop it on the ground<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> if ($IsALoop) {<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> $RT::Logger->crit("RT Received mail (".$args{MessageId}.") from itself.");<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> #Should we mail it to RTOwner?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> if ( RT->Config->Get('LoopsToRTOwner') ) {<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> MailError(<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> To => $owner_mail,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> Subject => "RT Bounce: ".$args{'Subject'},<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> Explanation => "RT thinks this message may be a bounce",<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> MIMEObj => $args{Message}<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> );<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> }<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> #Do we actually want to store it?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> return ( 0, $ErrorsTo, "Message Bounced", $IsALoop )<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> unless RT->Config->Get('StoreLoops');<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'> }<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";color:#1F497D;mso-fareast-language:EN-US'><snip><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Anyway, just a thought.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>If it is a bounce loop, might be related to SSL/certificates?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Brett<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> rt-users [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Jayson Antillon<br><b>Sent:</b> Friday, 20 January 2017 3:34 PM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] RT Bounces<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><div><div><div><div><div><div><div><div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Hello,<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>I have searched through the list archives, and read a ton of posts regarding bounces but have not been able narrow down what issue I am having specifically. I have not modified any scrips from default. Have one queue that is in use "Incident Reports', with the addresses <a href="mailto:incident@rt.mydomain.com" target="_blank">incident@rt.mydomain.com</a> and <a href="mailto:incident-comments@rt.mydomain.com" target="_blank">incident-comments@rt.mydomain.com</a> configured in /etc/aliases, any response to the autogenerated emails or new emails to sent to <a href="mailto:incident@rt.mydomains.com" target="_blank">incident@rt.mydomains.com</a> are showing bounces.<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>I will include as much information as I have seen asked for in other posts.<br><br><o:p></o:p></p></div><div><p class=MsoNormal>/etc/aliases<o:p></o:p></p></div><div><p class=MsoNormal><snip><br># See man 5 aliases for format<br>incident: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action correspond --url <a href="https://rt.mydomain.com">https://rt.mydomain.com</a>"<br>incident-comments: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action comment --url <a href="https://rt.mydomain.com">https://rt.mydomain.com</a>"<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Bounce message:<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><snip><br><br>From MAILER-DAEMON Thu Jan 19 22:11:35 2017<br>Return-Path: <><br>X-Original-To: jayson<br>Delivered-To: <a href="mailto:jayson@rt.mydomain.com" target="_blank">jayson@rt.mydomain.com</a><br>Received: by <a href="http://rt.mydomain.com" target="_blank">rt.mydomain.com</a> (Postfix, from userid 33)<br> id AEF0A140AB8; Thu, 19 Jan 2017 22:11:35 -0600 (CST)<br>Content-Type: multipart/mixed; boundary="----------=_1484885495-18000-19"<br>Content-Transfer-Encoding: binary<br>MIME-Version: 1.0<br>X-Mailer: MIME-tools 5.508 (Entity 5.508)<br>To: <a href="mailto:jayson@rt.mydomain.com" target="_blank">jayson@rt.mydomain.com</a><br>Precedence: bulk<br>Subject: RT Bounce:<br>From: <a href="mailto:incident@rt.mydomain.com" target="_blank">incident@rt.mydomain.com</a><br>Date: Thu, 19 Jan 2017 22:11:35 -0600<br>Message-Id: <<a href="mailto:20170120041135.AEF0A140AB8@rt.mydomain.com" target="_blank">20170120041135.AEF0A140AB8@rt.mydomain.com</a>><br><br>This is a multi-part message in MIME format...<br><br>------------=_1484885495-18000-19<br>Content-Type: text/plain; charset="UTF-8"<br>Content-Disposition: inline<br>Content-Transfer-Encoding: binary<br><br>RT thinks this message may be a bounce<br><br>------------=_1484885495-18000-19--<br><br><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'></snip><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>mail log from rt server <br><br>Jan 19 22:21:25 rt postfix/smtpd[18877]: connect from <a href="http://mail-yw0-f180.google.com" target="_blank">mail-yw0-f180.google.com</a>[209.85.161.180]<br>Jan 19 22:21:26 rt postfix/smtpd[18877]: 05F14140AAD: client=<a href="http://mail-yw0-f180.google.com" target="_blank">mail-yw0-f180.google.com</a>[209.85.161.180]<br>Jan 19 22:21:26 rt postfix/cleanup[18881]: 05F14140AAD: message-id=<CAM32JiToL_cmdW72=D-_PPu_zfHR7UbcNCvF8NEt=<a href="mailto:bKkYm8WqQ@mail.gmail.com" target="_blank">bKkYm8WqQ@mail.gmail.com</a>><br>Jan 19 22:21:26 rt postfix/qmgr[13852]: 05F14140AAD: from=<<a href="mailto:jayson@private.com" target="_blank">jayson@private.com</a>>, size=2522, nrcpt=1 (queue active)<br>Jan 19 22:21:26 rt postfix/smtpd[18877]: disconnect from <a href="http://mail-yw0-f180.google.com" target="_blank">mail-yw0-f180.google.com</a>[209.85.161.180]<br>Jan 19 22:21:26 rt postfix/local[18882]: 05F14140AAD: to=<<a href="mailto:incident@rt.mydomain.com" target="_blank">incident@rt.mydomain.com</a>>, relay=local, delay=0.93, delays=0.56/0.02/0/0.35, dsn=2.0.0, status=sent (delivered to command: /opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --no-verify-ssl --action correspond --url <a href="https://rt.mydomain.com" target="_blank">https://rt.mydomain.com</a><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'></snip><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>RT Mail gate test from commandline:<br><br>root@rt:/opt/rt4/etc# cat /usr/bin/test | /opt/rt4/bin/rt-mailgate --debug --queue 'Incident Reports' --url <a href="http://rt.mydomain.com" target="_blank">http://rt.mydomain.com</a><br>/opt/rt4/bin/rt-mailgate: temp file is '/tmp/CWFzDoGg58/O86pl2Sf7i'<br>/opt/rt4/bin/rt-mailgate: connecting to <a href="http://rt.mydomain.com/REST/1.0/NoAuth/mail-gateway" target="_blank">http://rt.mydomain.com/REST/1.0/NoAuth/mail-gateway</a><br>not ok - Message is a bounce<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'></snip><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>RT_SiteConfig.pm:<br><br>use utf8;<br>Plugin('RT::IR');<br>Plugin('RT::Extension::ResetPassword');<br>Set( $rtname, '<a href="http://mydomain.com" target="_blank">mydomain.com</a>');<br>Set( $Organization, '<a href="http://rt.mydsomain.com" target="_blank">rt.mydomain.com</a>');<br>Set( $Timezone, 'US/Central');<br>Set( $WebDomain, '<a href="http://rt.reyesautomotive.com" target="_blank">rt.mydomain.com</a>');<br>Set( $WebPort, 443);<br>Set( $WebPath, '');<br>Set($CorrespondAddress, '<a href="mailto:incident@rt.reyesautomotive.com" target="_blank">incident@rt.mydomain.com</a>');<br>Set($CommentAddress, '<a href="mailto:incident-comments@rt.reyesautomotive.com" target="_blank">incident-comments@rt.mydomain.com</a>');<br>Set($LogToFile, 'debug');<br>Set($LogToFileNamed, "rt.log"); #log to rt.log<br>Set($LogDir, '/opt/rt4/var/log');<br>#Set($RTAddressRegexp,qr{^(?:incident(?:-comment|-comments|)\@rt\.mydomain\.com)$}i);<br>Set($OwnerEmail, 'jayson');<br>Set($LoopsToRTOwner, 1);<br># You must install Plugins on your own, this is only an example<br># of the correct syntax to use when activating them:<br># Plugin( "RT::Authen::ExternalAuth" );<br><br><br><br><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>rt.log<br><br><br>[18000] [Fri Jan 20 04:29:36 2017] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:289)<br>[18000] [Fri Jan 20 04:29:36 2017] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:289)<br>[18000] [Fri Jan 20 04:29:36 2017] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568)<br>[18000] [Fri Jan 20 04:29:36 2017] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568)<br>[18000] [Fri Jan 20 04:29:36 2017] [critical]: RT Received mail (<CAM32JiSrEQj1+E62+mYaSbi2r+pq=<a href="mailto:kxAqC_EB9LBQDLzgts%2BHw@mail.gmail.com">kxAqC_EB9LBQDLzgts+Hw@mail.gmail.com</a>><br>) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:506)<br>[18000] [Fri Jan 20 04:29:36 2017] [crit]: RT Bounce: Test: RT thinks this message may be a bounce (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:698)<br><br><o:p></o:p></p></div></div></body></html>