<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">
Oh, also. To remove a ticket properly (do not attempt to edit the database) you use rt-shredder.
<div class=""><br class="">
</div>
<div class="">Example:</div>
<div class="">rt-shredder --plugin 'Tickets=query,id = <ticketid>'</div>
<div class=""><br class="">
</div>
<div class="">There's also a web UI within RT:</div>
<div class=""><a href="https://rt-wiki.bestpractical.com/wiki/Shredder#WebUI" class="">https://rt-wiki.bestpractical.com/wiki/Shredder#WebUI</a></div>
<div class=""><br class="">
<div>
<blockquote type="cite" class="">
<div class="">On Jan 25, 2017, at 1:24 PM, Landon Stewart <<a href="mailto:lstewart@internap.com" class="">lstewart@internap.com</a>> wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">
How are you delivering mail to rt-mailgate?
<div class=""><br class="">
<div class="">
<div class="">
<blockquote type="cite" class="">
<div class="">On Jan 25, 2017, at 6:46 AM, Jonathan Sheehy <<a href="mailto:jsheehy@prg.com" class="">jsheehy@prg.com</a>> wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<div class="WordSection1" style="page: WordSection1; font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;">
<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">
We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system. What is the process for permanently removing a ticket or series of tickets. We have a Postgres db....<o:p class=""></o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">
<o:p class=""> </o:p></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">
<span style="font-size: 12pt; font-family: 'Times New Roman', serif;" class="">Jonathan Sheehy<br class="">
Exchange Administrator</span><span style="font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""></o:p></span></div>
<div class="MsoNormal" align="center" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; text-align: center;">
<span style="font-size: 13.5pt; font-family: 'Times New Roman', serif;" class="">
<hr size="2" width="100%" noshade="" align="center" style="color: rgb(226, 22, 78);" class="">
</span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">
<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""><br class="">
<b class="">PRG Secaucus</b><br class="">
</span><b class=""><span style="font-size: 7.5pt; font-family: Arial, sans-serif;" class="">A Division of Production Resource Group<br class="">
</span></b><span style="font-size: 7.5pt; font-family: Arial, sans-serif;" class="">915 Secaucus Rd.</span><span style="font-size: 7.5pt; font-family: Arial, sans-serif;" class=""><o:p class=""></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">
<span style="font-size: 7.5pt; font-family: Arial, sans-serif;" class="">Secaucus, NJ 07094<br class="">
201-758-4262 phone<o:p class=""></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">
<span style="font-size: 7.5pt; font-family: Arial, sans-serif;" class="">908-902-0660 cell<br class="">
<a href="mailto:jsheehy@prg.com" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: blue;" class="">jsheehy@prg.com</span></a><o:p class=""></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">
<span style="font-size: 7.5pt; font-family: Arial, sans-serif;" class=""><a href="http://www.prg.com/" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: rgb(226, 22, 78);" class="">www.prg.com</span></a></span></div>
</div>
</div>
</blockquote>
</div>
<br class="">
<div class="">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">
<div style="font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
--<br class="">
Landon Stewart<br class="">
Lead Analyst - Abuse and Security Management<br class="">
INTERNAP ®<br class="">
📧 <a href="mailto:lstewart@internap.com" class="">lstewart@internap.com</a><br class="">
🌍 <a href="http://www.internap.com/" class="">www.internap.com</a></div>
</div>
</div>
<br class="">
</div>
</div>
</div>
</div>
</blockquote>
</div>
<br class="">
<div class="">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">
<div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;">
--<br class="">
Landon Stewart<br class="">
Lead Analyst - Abuse and Security Management<br class="">
INTERNAP ®<br class="">
📧 <a href="mailto:lstewart@internap.com" class="">lstewart@internap.com</a><br class="">
🌍 <a href="http://www.internap.com" class="">www.internap.com</a></div>
</div>
</div>
<br class="">
</div>
</body>
</html>