<div dir="ltr"><br><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Feb 1, 2017 at 11:24 AM, Barrett, Brian <span dir="ltr"><<a href="mailto:Brian_Barrett@urmc.rochester.edu" target="_blank">Brian_Barrett@urmc.rochester.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">Dear RT,</span><u></u><u></u></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">I have a question regarding the searching for “after” a specific date on 2 consecutive months.  The results for the current month include tickets from the previous.  See below</span><u></u><u></u></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">When I do a search for </span><u></u><u></u></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">Status = ‘resolved’</span><u></u><u></u></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">AND Owner = “user’</span><u></u><u></u></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">AND Resolved > ‘2016-12-31’  </span><u></u><u></u></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">I get a specific total of 38</span><u></u><u></u></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">When I do a search for </span><u></u><u></u></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">Status = ‘resolved’</span><u></u><u></u></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">AND Owner = “user’</span><u></u><u></u></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">AND Resolved > ‘201-01-31’  </span><u></u><u></u></p></div></div></blockquote><div>Assuming this is 2017, not just 201 <br><br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div link="#0563C1" vlink="#954F72" lang="EN-US"><div class="m_4929986689674513638WordSection1"><p class="MsoNormal" style="margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;text-autospace:none"></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">I get a specific total of 6</span><u></u><u></u></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">The 6 tickets showing for Feb are also in the report for Jan?  Why?</span><u></u><u></u></p></div></div></blockquote><div>Because you spcified > 2016-12-31, which encompasses everything up to today. Essentially, your two searches are identical, but one starts earlier than the other. You'd need to limit your date with something like<br></div><div>Resolved < 2017-02-01<br></div><div>to eliminate anything past Jan 31. At least that's how I'm reading it; sorry if I'm mistaken. <br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div link="#0563C1" vlink="#954F72" lang="EN-US"><div class="m_4929986689674513638WordSection1"><p class="MsoNormal" style="margin-right:0in;margin-bottom:2.0pt;margin-left:0in;line-height:normal;text-autospace:none"></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif">I’m using RT v4.1.11</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">
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</blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div>Alex Hall<br></div>Automatic Distributors, IT department<br></div><a href="mailto:ahall@autodist.com" target="_blank">ahall@autodist.com</a><br></div></div>
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