<div dir="ltr"><span style="font-size:12.8px">Hi Marcos,</span><div style="font-size:12.8px">I think this is not that case, because if I reply on GENERAL QUEUE and from two recipients uncheck one i get only one email not to as from INCIDENT REPORT QUEUE. All setup is default.</div></div><div class="gmail_extra"><br><div class="gmail_quote">2017-02-09 14:01 GMT+02:00 Ģirts Mažonis <span dir="ltr"><<a href="mailto:girts.mazonis@gmail.com" target="_blank">girts.mazonis@gmail.com</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hi Marcos,<div>I think this is not that case, because if I reply on GENERAL QUEUE and from two recipients uncheck one i get only one email not to as from INCIDENT REPORT QUEUE. All setup is default.</div></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">2017-02-09 13:36 GMT+02:00 Marcos Orallo <span dir="ltr"><<a href="mailto:m_orallo@yahoo.es" target="_blank">m_orallo@yahoo.es</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div>Hi Girts,<br><br></div>Make sure you are not suffering this bug:<br><<a href="https://issues.bestpractical.com/Ticket/Display.html?id=32290" target="_blank">https://issues.bestpractical.<wbr>com/Ticket/Display.html?id=322<wbr>90</a>><br><br></div><div>Have you checked the logs for the transaction? If you have Debug logging enable, you should be able to see which recipients were squelched.<br></div><div><br></div></div><div class="m_6349044483517165970HOEnZb"><div class="m_6349044483517165970h5"><div class="gmail_extra"><br><div class="gmail_quote">2017-02-09 9:02 GMT+01:00 Ģirts Mažonis <span dir="ltr"><<a href="mailto:girts.mazonis@gmail.com" target="_blank">girts.mazonis@gmail.com</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hey,<div>I have problem with RT (4.4.1) and RTIR (4.0.0)</div><div>Situation: when replay on incident report. Report have two or more requestors. If i uncheck all and leav only one from that list on replay all requestors get that email. Under that recepirnt list is writen:</div><div>Uncheck boxes to disable notifications to the listed recipients <b>for this transaction only</b>; persistent squelching is managed on the People page.</div><div><br></div><div>But seems it ignore uncheked boxes and send all time to all recipients.</div><div><br></div><div>OS: Ubuntu 16.04</div><div>RT: 4.4.1</div><div>RTIR: 4.0.0 <br></div></div>
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