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</o:shapelayout></xml><![endif]--></head><body lang=DE link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Lorraine Johnson wrote:<br><br></span><span lang=EN-US><o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='font-family:Wingdings'><span style='mso-list:Ignore'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US>I noticed that mails sent outside rt are not being delivered in the system. I think my RT- mailgate is not working. Autopreply messages are also not being received.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='font-family:Wingdings'><span style='mso-list:Ignore'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='font-family:Wingdings'><span style='mso-list:Ignore'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US>Kindly help if you have an idea.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='font-family:Wingdings'><span style='mso-list:Ignore'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Wingdings'><span style='mso-list:Ignore'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>thank you<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>You’ve got the function of rt-mailgate backwards – it’s only responsible for delivering mail to RT; not for sending it. There are many possible causes why mails supposedly sent by RT are not reaching their intended recipients.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Are you using the local mail system of the box you’re running RT on to deliver outgoing mail? If so, start by verifying that it is working as intended by sending mail from the command line. Check the local mail logs to see whether your mails are getting rejected. If your primary mail hub is on a different system and you’re using its mail domain, make sure that you’re not getting rejections because your RT box is not listed as a trusted sender in your domain’s SPF policy.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>MfG,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thomas Bätzler<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>-- <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>BRINGE Informationstechnik GmbH<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Zur Seeplatte 12<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>D-76228 Karlsruhe<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Germany<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Fon: +49 721 94246-0<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Fon: +49 171 5438457<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Fax: +49 721 94246-66<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Web: http://www.bringe.de/<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Geschäftsführer: Dipl.-Ing. (FH) Martin Bringe<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Ust.Id: DE812936645, HRB 108943 Mannheim<o:p></o:p></span></p></div></body></html>