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<p class="MsoNormal">Let me try to explain a little better how we’re set up:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have 3 departments: Service A, Service B and Service C. The model the departments opted for was a ‘dispatch’ queue for all incoming tickets, and then the tickets get transferred to a work queue.<o:p></o:p></p>
<p class="MsoNormal">Service A has 2 dispatch queues and 1 work queue.<o:p></o:p></p>
<p class="MsoNormal">Service B has 3 dispatches queues and 8 work queues<o:p></o:p></p>
<p class="MsoNormal">Service C has 1 dispatch queue and 1 work queue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The mandate from management is they want anyone with an active account inside RT to be able to view any ticket in any queue. So my “Employee” group
<b><u>has</u></b> to include the members of Service A B and C which is causing the problem.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What I’m trying to do is create either dashboards or stock RT At A Glance per user so 95% of the time they only can see the things they can “work” on.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does that help or have I muddied it more?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:black">Stephen Cena<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:black">Senior Systems Administrator <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="color:black">Quality Vision International, Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Phone: (585) 544-0450 x300<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">To notify helpdesk: <a href="http://helpdesk.ogp.qvii.com">
<span style="color:blue">http://helpdesk.ogp.qvii.com</span></a> or email: <u><a href="mailto:hd-general@qvii.com"><span style="color:black">hd-general@qvii.com</span></a><o:p></o:p></u></span></p>
<p class="MsoNormal"><span style="color:black">To report email issues: <a href="mailto:postmaster@qvii.com">
<span style="color:blue">postmaster@qvii.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Thomas Bätzler [mailto:t.baetzler@bringe.com] <br>
<b>Sent:</b> Monday, February 13, 2017 11:27 AM<br>
<b>To:</b> Cena, Stephen (ext. 300) <SJC@qvii.com>; 'rt-users@lists.bestpractical.com' <rt-users@lists.bestpractical.com><br>
<b>Subject:</b> AW: Pre-configure users "RT At A Glance" with specific elements - Default Dashboards?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="color:#1F497D">If all your users are seeing all of your queues “you’re doing it wrong” ;-)<o:p></o:p></span></i></p>
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<p class="MsoNormal"><span lang="DE" style="color:#1F497D"><o:p> </o:p></span></p>
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