<div dir="ltr"><div class="gmail_quote"><div dir="ltr"><div><div class="m_7545717849729860061gmail_signature">Hi All,</div></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature">Im having a strange issue, I know I have missed a step, but cant see where. I have added in three new statuses, (aw-int aw-ext aw-qa) each new status meaning "awaiting-xxx" I have carried out the update to RT_SiteConfig.pm as usual. I have restarted RT and I can see the new statuses. If any user or admin selects a status, it saves and reports correctly. The issue is that we can not then change the status from any of the new statuses to an original status. i.e. from aw-ext TO stalled.</div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature">The new statuses have been added like this:</div><div class="m_7545717849729860061gmail_signature"><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature">Set(%Lifecycles,</div><div class="m_7545717849729860061gmail_signature"> default => {</div><div class="m_7545717849729860061gmail_signature"> initial => [ 'new' ],<br></div></div><div class="m_7545717849729860061gmail_signature"> active => [ 'open', 'aw-ext', 'aw-int', 'aw-qa', 'stalled' ],<br></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><- AND HERE -></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><div class="m_7545717849729860061gmail_signature"> # from => [ to list ],</div><div class="m_7545717849729860061gmail_signature"> new => [qw(open aw-ext aw-int aw-qa stalled resolved rejected deleted)],</div><div class="m_7545717849729860061gmail_signature"> open => [qw(new aw-ext aw-int aw-qa stalled resolved rejected deleted)],</div><div class="m_7545717849729860061gmail_signature"> stalled => [qw(new open aw-ext aw-int aw-qa rejected resolved deleted)],</div><div class="m_7545717849729860061gmail_signature"> resolved => [qw(new open aw-ext aw-int aw-qa stalled rejected deleted)],</div><div class="m_7545717849729860061gmail_signature"> rejected => [qw(new open aw-ext aw-int aw-qa stalled resolved deleted)],</div><div class="m_7545717849729860061gmail_signature"> deleted => [qw(new open aw-ext aw-int aw-qa stalled rejected resolved)],</div><div class="m_7545717849729860061gmail_signature"> aw-ext => [qw(new open aw-int aw-qa stalled rejected resolved)],</div><div class="m_7545717849729860061gmail_signature"> aw-int => [qw(new open aw-ext aw-qa stalled rejected resolved)],</div><div class="m_7545717849729860061gmail_signature"> aw-qa => [qw(new open aw-ext aw-int stalled rejected resolved)],</div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><-AND HERE-></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><div class="m_7545717849729860061gmail_signature"> actions => [</div><div class="m_7545717849729860061gmail_signature"> 'new -> open' => { label => 'Open It', update => 'Respond' },</div><div class="m_7545717849729860061gmail_signature"> 'new -> resolved' => { label => 'Resolve', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'new -> rejected' => { label => 'Reject', update => 'Respond' },</div><div class="m_7545717849729860061gmail_signature"> 'new -> deleted' => { label => 'Delete' },</div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"> 'open -> stalled' => { label => 'Stall', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'open -> resolved' => { label => 'Resolve', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'open -> rejected' => { label => 'Reject', update => 'Respond' },</div><div class="m_7545717849729860061gmail_signature"><span class="m_7545717849729860061gmail-Apple-tab-span" style="white-space:pre-wrap"> </span>'open -> aw-ext' => { label => 'AW-ext', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'open -> aw-int' => { label => 'AW-int', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'open -> aw-qa' => { label => 'AW-qa', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"> 'aw-ext -> stalled' => { label => 'Stall', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'aw-ext -> resolved' => { label => 'Resolve', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'aw-ext -> rejected' => { label => 'Reject', update => 'Respond' },</div><div class="m_7545717849729860061gmail_signature"> 'aw-ext -> aw-int' => { label => 'AW-int', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'aw-ext -> aw-qa' => { label => 'AW-qa', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"> 'aw-int -> stalled' => { label => 'Stall', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'aw-int -> resolved' => { label => 'Resolve', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'aw-int -> rejected' => { label => 'Reject', update => 'Respond' },</div><div class="m_7545717849729860061gmail_signature"><span class="m_7545717849729860061gmail-Apple-tab-span" style="white-space:pre-wrap"> </span>'aw-int -> aw-ext' => { label => 'AW-ext', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'aw-int -> aw-qa' => { label => 'AW-qa', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"> 'aw-qa -> stalled' => { label => 'Stall', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'aw-qa -> resolved' => { label => 'Resolve', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'aw-qa -> rejected' => { label => 'Reject', update => 'Respond' },</div><div class="m_7545717849729860061gmail_signature"><span class="m_7545717849729860061gmail-Apple-tab-span" style="white-space:pre-wrap"> </span>'aw-qa -> aw-ext' => { label => 'AW-ext', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'aw-qa -> aw-int' => { label => 'AW-int', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> </div><div class="m_7545717849729860061gmail_signature"> 'stalled -> open' => { label => 'Open It' },</div><div class="m_7545717849729860061gmail_signature"> 'resolved -> open' => { label => 'Re-open', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'rejected -> open' => { label => 'Re-open', update => 'Comment' },</div><div class="m_7545717849729860061gmail_signature"> 'deleted -> open' => { label => 'Undelete' },</div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature">I have *NOT* Changed the approvals lifecycle </div></div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature">Can anyone point me to what I have missed, I know its human error, I just cant see where!</div><div class="m_7545717849729860061gmail_signature"><br></div><div class="m_7545717849729860061gmail_signature">Thanks</div><div class="m_7545717849729860061gmail_signature">Ben</div></div></div></div></div>
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