<div dir="ltr">Hi Matt,<div><br></div><div>Thanks for the reply. What woudl be the callback/action to take someone to the Dates page for a ticket?</div><div><br></div><div>Thanks again,</div><div><br>Peter</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Feb 27, 2017 at 9:22 AM, Matt Zagrabelny <span dir="ltr"><<a href="mailto:mzagrabe@d.umn.edu" target="_blank">mzagrabe@d.umn.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi Peter,<br>
<span class=""><br>
On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis <<a href="mailto:petern@paradigmcc.com">petern@paradigmcc.com</a>> wrote:<br>
> Hi,<br>
><br>
> I'd like to have a lifecycle action called "schedule," which would set the<br>
> ticket's status to "scheduled" and take the user to the ticket's Dates page<br>
> so they could set a due date. It's this possible?<br>
<br>
</span>Just for clarity, the action isn't necessarily lifecycle related - it<br>
certainly could be, though. Statuses are a component of lifecyles,<br>
though.<br>
<br>
You can tweak the Actions menu to your desires. We do all sorts of<br>
modifications. There are Menu callbacks to inject your local tweaks<br>
into the Actions menu.<br>
<span class="HOEnZb"><font color="#888888"><br>
-m<br>
</font></span></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr" style="font-size:12.8px">Peter Nikolaidis<br><a href="https://webportal.isc2.org/custom/CertificationVerificationResults.aspx?FN=Peter&LN=Nikolaidis&CN=453003" target="_blank">CISSP</a>, <a href="https://www.giac.org/certified-professional/peter-nikolaidis/118082" target="_blank">GCFE</a>, <a href="https://www.giac.org/certified-professional/peter-nikolaidis/118082" style="font-size:12.8px" target="_blank">GCIH</a><span style="font-size:12.8px">, </span><a href="http://www.giac.org/certified-professional/peter-nikolaidis/118082" style="font-size:12.8px" target="_blank">GPPA</a><span style="font-size:12.8px">, </span><a href="http://www.giac.org/certified-professional/peter-nikolaidis/118082" style="font-size:12.8px" target="_blank">GSNA</a></div><div dir="ltr" style="font-size:12.8px">Paradigm Consulting Co.<br>MA:617.517.2940 * NH:603.676.7119 * VT:802.234.6368 <br><a href="http://pa.radigm.com/" target="_blank">http://pa.radigm.com</a></div></div></div></div></div></div></div></div></div></div></div></div>
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