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Welcome to the the club. I've been looking for an answer for a while.
It has something to do with Mason, I was told to back fown to 1.28 but
somethign else broke when I did that. I've given up. With the amount of
time I have spent on this in $/hr we could have purchased Remedy already<br>
<br>
mark matyas wrote:
<blockquote cite="mid431E08E4.3010000@library.ucsc.edu" type="cite">Hi,
<br>
I'm having problems trying to get RTFM wokring on my system. After I
<br>
install RTFM, the RTFM link fails to appear at the root of rt
<br>
(<a class="moz-txt-link-freetext" href="http://myrtpage">http://myrtpage</a>), and if I force it (<a class="moz-txt-link-freetext" href="http://myrtpage/RTFM">http://myrtpage/RTFM</a>) I get the
<br>
following error:
<br>
_______________________________________
<br>
error: Can't locate object method "new" via package
<br>
"RT::FM::ArticleCollection" (perhaps you forgot to load
<br>
"RT::FM::ArticleCollection"?) at
<br>
/opt/rt3/share/html/RTFM/Elements/NewestArticles line 60.
<br>
context:
<br>
...
<br>
56:
<br>
57: <%INIT>
<br>
58: my $rows = 10;
<br>
59: my $i;
<br>
60: my $MyArticles;
<br>
61: $MyArticles = new RT::FM::ArticleCollection
($session{'CurrentUser'});
<br>
62: $MyArticles->UnLimit;
<br>
63: $MyArticles->RowsPerPage($rows);
<br>
64: $MyArticles->OrderBy(FIELD => 'LastUpdated', ORDER =>
'DESC');
<br>
...
<br>
code stack: /opt/rt3/share/html/RTFM/Elements/NewestArticles:60
<br>
/opt/rt3/share/html/RTFM/index.html:24
<br>
/opt/rt3/share/html/autohandler:215
<br>
________________________________________
<br>
<br>
<br>
I just installed RT 3.4.3 + apache 2 (latest from site) + fastcgi +
Mysql 4.1.10a (using
<br>
InnoDb tables) + sendmail on RHEL4 and it seems to work fine (I used
the
<br>
install guide for RHEL4). Well everything works ok, except for this
constant error message
<br>
in my apache error_log:
<br>
<br>
[error] [client xxxxxxxx] FastCGI: server
<br>
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in
<br>
length at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm
<br>
line 52.
<br>
or
<br>
[error] [client xxxxxxxx] FastCGI: server
<br>
"/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in
<br>
concatenation (.) or string at
<br>
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm line 51.
<br>
<br>
<br>
<br>
i can't seem to find any information on this anywhere; I've noticed a
<br>
couple other people also have the same RTFM issue (google). Any hints
or
<br>
nudges in the right direction would be greatly appreciated!
<br>
<br>
Here are some more specs from RT: (i'm also attatching all the info RT
spits out)
<br>
Perl v5.8.5
<br>
CGI::Fast v1.05;
<br>
DBD::mysql v2.9004;
<br>
DBI v1.40;
<br>
DBIx::SearchBuilder v1.32;
<br>
FCGI v0.67;
<br>
HTML::Mason v1.3101;
<br>
HTML::Mason::CGIHandler v1.00;
<br>
<br>
THANKS!
<br>
<br>
Mark Matyas
<br>
<pre wrap="">
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System Configuration
Loaded perl modules
Perl v5.8.5 under linux
Apache::Session v1.6;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::Lock::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
AutoLoader v5.60;
base v2.06;
Benchmark v1.06;
bytes v1.01;
Cache::Simple::TimedExpiry v0.23;
Carp v1.03;
CGI v3.05;
CGI::Cookie v1.24;
CGI::Fast v1.05;
CGI::Util v1.5;
Class::Container v0.12;
Class::<a class="moz-txt-link-freetext" href="Data::Inheritable">Data::Inheritable</a> v0.02;
Class::ReturnValue v0.53;
constant v1.04;
Cwd v2.19;
<a class="moz-txt-link-freetext" href="Data::Dumper">Data::Dumper</a> v2.121;
DBD::mysql v2.9004;
DBI v1.40;
DBIx::SearchBuilder v1.32;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.11;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.33;
DynaLoader v1.05;
Encode v2.01;
Encode::Alias v2.00;
Encode::Config v2.00;
Encode::Encoding v2.00;
Errno v1.09;
Exception::Class v1.21;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
FCGI v0.67;
Fcntl v1.05;
fields v2.03;
File::Basename v2.73;
File::Glob v1.03;
File::Path v1.06;
File::Spec v0.87;
File::Spec::Unix v1.5;
File::Temp v0.14;
FileHandle v2.01;
HTML::Entities v1.27;
HTML::Mason v1.3101;
HTML::Mason::CGIHandler v1.00;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.35;
HTML::Scrubber v0.08;
I18N::LangTags v0.33;
integer v1.00;
IO v1.21;
IO::File v1.10;
IO::Handle v1.24;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.09;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.01;
IPC::Open3 v1.0106;
lib v0.5565;
List::Util v1.14;
locale v1.00;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.49;
Locale::Maketext::Lexicon::Gettext v0.14;
Log::Dispatch v2.11;
Log::Dispatch::Base v1.09;
Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.67;
Mail::Field v1.67;
Mail::Field::AddrList v1.67;
Mail::Header v1.67;
Mail::Internet v1.67;
<a class="moz-txt-link-freetext" href="MIME::Base64">MIME::Base64</a> v3.05;
<a class="moz-txt-link-freetext" href="MIME::Body">MIME::Body</a> v5.417;
<a class="moz-txt-link-freetext" href="MIME::Decoder">MIME::Decoder</a> v5.417;
<a class="moz-txt-link-freetext" href="MIME::Entity">MIME::Entity</a> v5.417;
<a class="moz-txt-link-freetext" href="MIME::Field::ContDisp">MIME::Field::ContDisp</a> v5.417;
<a class="moz-txt-link-freetext" href="MIME::Field::ConTraEnc">MIME::Field::ConTraEnc</a> v5.417;
<a class="moz-txt-link-freetext" href="MIME::Field::ContType">MIME::Field::ContType</a> v5.417;
<a class="moz-txt-link-freetext" href="MIME::Field::ParamVal">MIME::Field::ParamVal</a> v5.417;
<a class="moz-txt-link-freetext" href="MIME::Head">MIME::Head</a> v5.417;
<a class="moz-txt-link-freetext" href="MIME::Parser">MIME::Parser</a> v5.417;
<a class="moz-txt-link-freetext" href="MIME::QuotedPrint">MIME::QuotedPrint</a> v3.03;
<a class="moz-txt-link-freetext" href="MIME::Tools">MIME::Tools</a> v5.417;
<a class="moz-txt-link-freetext" href="MIME::Words">MIME::Words</a> v5.417;
Module::Versions::Report v1.02;
overload v1.01;
Params::Validate v0.78;
POSIX v1.08;
re v0.04;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.4.3;
RT::<a class="moz-txt-link-freetext" href="Interface::Email">Interface::Email</a> v1.02;
Scalar::Util v1.14;
SelectSaver v1.00;
Socket v1.77;
Storable v2.13;
strict v1.03;
Symbol v1.05;
Sys::Hostname v1.11;
Sys::Syslog v0.05;
Text::Autoformat v1.13;
Text::Quoted v1.8;
Text::Reform v1.11;
Text::Tabs v98.112801;
Text::Template v1.44;
Text::Wrapper v1.000;
Time::HiRes v1.55;
Time::JulianDay v2003.1125;
Time::Local v1.1;
Time::ParseDate v2003.1126;
Time::Timezone v2003.0211;
utf8 v1.04;
vars v1.01;
warnings v1.03;
warnings::register v1.00;
XSLoader v0.02;
RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
RT::CommentAddress RT_CommentAddressNotSet
RT::CorrespondAddress RT_CorrespondAddressNotSet
RT::DatabaseHost localhost
RT::DatabaseName rt3
RT::DatabasePassword Password not printed
RT::DatabaseRTHost localhost
RT::DatabaseType mysql
RT::DatabaseUser rt
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat '<B><A HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/rt3/etc
RT::FriendlyFromLineFormat "%s via RT" <%s>
RT::FriendlyToLineFormat "%s of library.ucsc.edu Ticket #%s":;
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalPath /opt/rt3/local
RT::LogDir /opt/rt3/var/log
RT::LogToFile debug
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::MyRequestsLength 20
RT::MyTicketsLength 20
RT::Organization library.ucsc.edu
RT::OwnerEmail root
RT::RTAddressRegexp ^rt\@example.com$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages 1
RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailPath /usr/sbin/sendmail
RT::Timezone US/Eastern
RT::UseFriendlyFromLine 1
RT::VERSION 3.4.3
RT::VarPath /opt/rt3/var
RT::WebBaseURL <a class="moz-txt-link-freetext" href="http://dhcp-163-143.ucsc.edu">http://dhcp-163-143.ucsc.edu</a>
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebURL <a class="moz-txt-link-freetext" href="http://dhcp-163-143.ucsc.edu/">http://dhcp-163-143.ucsc.edu/</a>
RT::rtname library.ucsc.edu
Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
Platform:
osname=linux, osvers=2.4.21-25.elsmp, archname=i386-linux-thread-multi
uname='linux porky.build.redhat.com 2.4.21-25.elsmp #1 smp fri nov 12 21:34:51 est 2004 i686 i686 i386 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -m32 -march=i386 -mtune=pentium4 -Dversion=5.8.5 -Dmyhostname=localhost -Dperladmin=root@localhost -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux -Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0'
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
optimize='-O2 -g -pipe -m32 -march=i386 -mtune=pentium4',
cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -I/usr/include/gdbm'
ccversion='', gccversion='3.4.3 20041212 (Red Hat 3.4.3-9.EL4)', gccosandvers=''
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld='gcc', ldflags =' -L/usr/local/lib'
libpth=/usr/local/lib /lib /usr/lib
libs=-lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
perllibs=-lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
libc=/lib/libc-2.3.4.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version='2.3.4'
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,-rpath,/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE'
cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'
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</pre>
<pre wrap="">
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</pre>
</blockquote>
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