[Rtir] Tickets revert ot RT view

Tony Arnold tony.arnold at manchester.ac.uk
Thu Jul 12 05:52:34 EDT 2007


Jesse,

Jesse Vincent wrote:
> 
> On Jul 11, 2007, at 6:17 AM, Tony Arnold wrote:
> 
>> When I reply to an incident report in RTIR, the result is an RT view of
>> the ticket rather than an RTIR view, which is a bit annoying. Is this a
>> known problem or do I have a configuration issue or other issue
>> somewhere?
>>
> 
> That sounds a bit funny. I know that doesn't happen in more recent
> versions.

Carlos has provided a patch that fixes this issue.

Regards,
Tony.
-- 
Tony Arnold, IT Security Coordinator, University of Manchester,
IT Services Division, Kilburn Building, Oxford Road, Manchester M13 9PL.
T: +44 (0)161 275 6093, F: +44 (0)870 136 1004, M: +44 (0)773 330 0039
E: tony.arnold at manchester.ac.uk, H: http://www.man.ac.uk/Tony.Arnold


More information about the Rtir mailing list