[Rtir] BusinessHours and Due configuration

Thu Jul 2 08:52:48 EDT 2009

Hi

We have RT-3.8.1 with rtir 2.4 and our due configuration in /opt/osirt3/local/plugins/RT-IR/etc/RTIR_Config.pm looks like:

Set($BusinessHours, {
    0 => { Name => 'Sunday',
           Start => undef,
           End => undef},

    1 => { Name => 'Monday',
           Start => '09:00',
           End => '19:00'},

    2 => { Name => 'Tuesday',
           Start => '09:00',
           End => '19:00'},

    3 => { Name => 'Wednesday',
           Start => '09:00',
           End => '19:00'},

    4 => { Name => 'Thursday',
           Start => '09:00',
           End => '19:00'},

    5 => { Name => 'Friday',
           Start => '09:00',
           End => '19:00'},

    6 => { Name => 'Saturday',
           Start => '09:00',
           End => '14:00'},
} );

However, RTIR thinks sunday is a working day, because when i reply to an IR, the due time is set improperly.
Any ideas?

Cheers,
Nacho
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