[Rtir] "Lookup IP" suddenly stopped working...

[Ruslan Zakirov]

Hello Landon,

You didn't mention RT/RTIR versions. I believe RT upgrade can cause
this. Anyway, I'll make a check once you give me versions.

On Mon, Nov 23, 2009 at 11:46 PM, Landon Stewart <lstewart at superb.net> wrote:
> Hi Guys,
>
> No upgrades to any perl modules or server software of any kind or changes to
> any files have been made but it seems that the "Lookup IP" link within a
> ticket doesn't quite work properly.  The link is displayed with what I guess
> is some incomplete information as the parameters.  For example when viewing
> ticket #12491 I see the link "Lookup IP" link pointing to
> http://<ourhostname>/RTIR/Tools/Lookup.html?type=ip&q=209.160.28.156.  When
> clicking it the results are empty but the rwhois lookup occurs at the bottom
> of the page.  If I edit the URL and include include ticket=12491 it works
> properly (eg.
> http://<ourhostname>/RTIR/Tools/Lookup.html?ticket=12491&type=ip&q=209.160.28.156).
> and displays the "Current Incident: #12491" header with the current ticket
> listed as well as other tickets that match the IP address being looked up.
>
> Conversely if I click the link as it is which sends me to
> http://<ourhostname>/RTIR/Tools/Lookup.html?type=ip&q=209.160.28.156 and
> *then* click the "Go" button next to the WHOIS lookup field that's already
> filled out the lookup works and finds tickets with the IP address being
> looked up but of course without the ticket lookup.
>
> I'm really at a loss for why it would stop working all of a sudden.  This
> has been a problem for more than a week now, I thought maybe it was some bad
> database entries or caching or something but the issue has not gone away
> after clearing the mason_data etc.
>
> If anyone has any ideas on what I should check or what I can provide to help
> troubleshoot this please let me know.  I'm moderately versed in Perl so I
> can try some things if anyone has any ideas.
>
> Regards,
>
>
> --
> Landon Stewart <LStewart at SUPERB.NET>
> SuperbHosting.Net by Superb Internet Corp.
> Toll Free: 888-354-6128 x 4199 (US/Canada)
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>
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>



-- 
Best regards, Ruslan.