[Rtir] Some RT 4.0.5 / RTIR 3.0.0 problems

Kevin Falcone falcone at bestpractical.com
Fri Mar 16 19:52:06 EDT 2012


On Wed, Mar 14, 2012 at 03:58:13PM +0100, Marco Thorbruegge wrote:
> (for better readability i use RT3 = RT 3.8.10 / RTIR 2.6.1 and RT4 = RT
> 4.0.5 and RTIR 3.0.0 rc1)
> 
> so far most problems i faced resulted from RT3 running on the same
> machine. After commenting out everything but RT4 in
> /etc/apache2/sites-available/default, and cleaning up the Mason cache
> RT4 starts well.
> 
> One problem persists since RT3:
> 
> when i invoke a "Search" from the RTIR-menue (RTIR->Search->New Query),
> whatever i use as search term, i'm redirected to "localhost", when i
> start the query from the main menue it works fine:
> 
> http://<MYSERVER>/RTIR/Search/?NewQuery=1 results in:
> 
> http://localhost/RTIR/Search/Results.html?<etc>
> 
> and
> 
> http://<MYSERVER>/Search/Build.html results (correctly) in
> 
> http://<MYSERVER>/Search/Results.html?<etc>
> 
> Any hint where the problem lies?
> 
> I'll continue testing around, but so far (with our small database) the
> upgrade from RT3 to RT4 worked quite well.
> 

I bet this is an RT config error.
How have you configured $WebDomain ?
Did you copy forward a config from 3.8 that used $WebURL or
$WebBaseURL instead of setting $WebDomain?

-kevin


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