[Rtir] Quick search on the RT at a glance
falcone at bestpractical.com
Tue Mar 20 22:31:30 EDT 2012
On Tue, Mar 13, 2012 at 07:04:14PM +0000, Colin wrote:
> On Wed, Mar 7, 2012 at 6:22 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
> > On Wed, Mar 07, 2012 at 03:03:11PM +0000, Colin wrote:
> >> On Tue, Mar 6, 2012 at 10:01 PM, Kevin Falcone <falcone at bestpractical.com>
> >> > I'm referring to Quicksearch, which I assume is what you were adding to
> >> > your normal homepage.
> >> That's the initial problem that I'm talking about.
> >> All the queues are enabled on the 'Customize Quick search' page
> >> (http://rtir.local/Prefs/Quicksearch.html), yet in
> >> http://rtir.local/RTIR/index.html nothing shows up in 'Quick search'.
> >> The ticket should just be part of a queue to show up right?
> > Please provide a screenshot of your RTIR homepage.
> Sorry for the delay.
> rtir home: http://i.imgur.com/jJluC.png
> quick search: http://i.imgur.com/Iy1KW.png
based on your queue names, it looks like you're running into RTIR's
exclusion of Constituencies Queues from that listing. Are you using
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