[Rtir] Quick search on the RT at a glance

Kevin Falcone falcone at bestpractical.com
Wed Mar 21 12:36:37 EDT 2012

On Wed, Mar 21, 2012 at 10:12:43AM +0000, Colin wrote:
> On Wed, Mar 21, 2012 at 2:31 AM, Kevin Falcone
> <falcone at bestpractical.com> wrote:
> > based on your queue names, it looks like you're running into RTIR's
> > exclusion of Constituencies Queues from that listing. Are you using
> > Constituencies?
> Yes I am. I've used the add_constituency script to create various
> clients and then created a CustomField named 'Constituency ClientX'
> for each. I've talked about that in February [1].

It's probably best to assume that I don't track everyone's particular
RT/RTIR install on a public mailing list.

RTIR is configured to exclude Constituencies from Quick Search.

This loops back to what I said in one of the first exchanges on this
thread.  If you need those queues to render in the Quick Search, then
you'll want to modify or remove RTIR's callback that affects the


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