[Rtir] Queues - There is no mapping for statuses between these queues.

[Kevin Falcone]

On Fri, Sep 06, 2013 at 11:24:45AM +0200, Christophe Vandeplas wrote:
> Thank you Kevin and Landon for the reply !
> 
> After fiddling a little bit more ... woohoo, now I get it...

> I tried to follow this guide:
> http://bestpractical.com/docs/rtir/3.0/Constituencies.html#Managing-Constituency-Values
> However some things were not really clear to me.
> 
> Kevin,
> Would you be able to update the Constituencies.html documentation a
> little bit to make it clear that the newly created Queues are there
> only for technical reasons, and are NOT meant to be used directly
> reasons?

Are you up to sending a patch to the docs making it clearer?
There are directions on getting a copy of the rtir source here
http://bestpractical.com/rtir/git.html
and these days github will even let you generate pull requests almost
directly from the UI.

> Downsides:
> - everyone sees the statistics of the queues statuses in the "Quick
> search home screen"  (number of new, open tickets)

This is a known problem with how Constituencies are implemented, and
not easy to resolve.

> - administrator user sees the newly created queues, however these
> queues are NOT functionally needed by the operator. (normal user
> doesn't see these queues)

As long as it's only Administrators, this is ok.  Default permissions
should not be for DutyTeam or DutyTeam Foo members to see those
queues.

-kevin
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