[Rtir] rtir Digest, Vol 100, Issue 4

Glenn Camilleri glenncam at gmail.com
Wed Jun 4 13:44:03 EDT 2014


Is there anybody in the mailing list ? I have posted some posts and got no
feedback. Am I missing something ? should I go somewhere else for feedback ?


On 4 June 2014 18:00, <rtir-request at lists.bestpractical.com> wrote:

> Send rtir mailing list submissions to
>         rtir at lists.bestpractical.com
>
> To subscribe or unsubscribe via the World Wide Web, visit
>         http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
> or, via email, send a message with subject or body 'help' to
>         rtir-request at lists.bestpractical.com
>
> You can reach the person managing the list at
>         rtir-owner at lists.bestpractical.com
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of rtir digest..."
>
>
> Today's Topics:
>
>    1. "Status New isn't a valid status" on "Qucik Ticket Create"
>       (Rob Moerman)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 3 Jun 2014 17:26:27 +0000
> From: Rob Moerman <Rob.Moerman at rci.rogers.com>
> To: "rtir at lists.bestpractical.com" <rtir at lists.bestpractical.com>
> Subject: [Rtir] "Status New isn't a valid status" on "Qucik Ticket
>         Create"
> Message-ID:
>         <
> e896dd7f0efe43c3bfc9dbcaace63d58 at BLUPR04MB102.namprd04.prod.outlook.com>
>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT 4.0.20.
>  When trying to create a new ticket in "Incidents", "Blocks" or
> "Investigations" via "Quick Ticket Creation".
>
> >From rt.log (and also in apache2/error.log):
>
> WebRT: Status 'new' isn't a valid status for tickets in this queue.
> (/opt/rt4/share/html/Elements/Error:85)
>
> Seems that a default status of "New" is being applied to any "quick
> ticket". This fails everywhere except for "Incident Reports", where "New"
> is valid status.
>
> Where is this value pulled from and how can it be resolved?
>
> Thanks,
>
> Robert Moerman, CISSP
> Manager, Security Monitoring & Threat Response
>
>
>
>
> ________________________________
> This communication is confidential. We only send and receive email on the
> basis of the terms set out at www.rogers.com/web/content/emailnotice<
> http://www.rogers.com/web/content/emailnotice>
>
>
>
> Ce message est confidentiel. Notre transmission et r?ception de courriels
> se fait strictement suivant les modalit?s ?nonc?es dans l'avis publi? ?
> www.rogers.com/aviscourriel <http://www.rogers.com/aviscourriel>
> ________________________________
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL: <
> http://lists.bestpractical.com/pipermail/rtir/attachments/20140603/093b6008/attachment-0001.html
> >
>
> ------------------------------
>
> Subject: Digest Footer
>
> --
> RT Training London, March 19-20 and Dallas May 20-21
> http://bestpractical.com/training
> --
> rtir mailing list
> rtir at lists.bestpractical.com
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
>
> ------------------------------
>
> End of rtir Digest, Vol 100, Issue 4
> ************************************
>



-- 
Best Regards,
Glenn Camilleri
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rtir/attachments/20140604/2775430c/attachment.html>


More information about the rtir mailing list