<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;"><DIV>Sieng (or anyone in e-mail list),</DIV>
<DIV> </DIV>
<DIV>I know this e-mail is a couple of years old. Did anyone reply to your #2 question ("2. Can RTIR auto-create a case by accepting an alert (SNMP traps) from my monitoring software.")? </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Regards and thanks in advance,</DIV>
<DIV> </DIV>
<DIV>Martin</DIV>
<DIV> </DIV>
<H1>[Rtir] RTIR Help</H1>
<DIV><B>siengchye-oh</B> <A title="[Rtir] RTIR Help" href="mailto:rtir%40lists.bestpractical.com?Subject=%5BRtir%5D%20RTIR%20Help&In-Reply-To=">siengchye-oh at xcellinkgroup.com </A><BR><I>Mon Mar 6 05:12:45 EST 2006</I> </DIV>
<DIV>
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<!--beginarticle--><PRE>Hi there,
My company is setting up a security operation centre and I am task to
into the availability of a ticketing system.
I came across RTIR and it appears to be the solution. After installing and
trying, I have stumbled upon some questions which I hope to get some advice
from anyone on the list.
My questions are as follow:
1. I need to define 3 levels of SLA (15mins, 30mins and 1Hour). How do I
configure it in RTIR?
2. Can RTIR auto-create a case by accepting an alert (SNMP traps, email or
others) from my monitoring software.
My sincere appreciation for your help. Thank you.
Warmest Regards,
Oh Sieng Chye
</PRE><!--endarticle--></td></tr></table><br>