Hi Guys,<br><br>No upgrades to any perl modules or server software of any kind or changes to any files have been made but it seems that the "Lookup IP" link within a ticket doesn't quite work properly. The link is displayed with what I guess is some incomplete information as the parameters. For example when viewing ticket #12491 I see the link "Lookup IP" link pointing to http://<ourhostname>/RTIR/Tools/Lookup.html?type=ip&q=209.160.28.156. When clicking it the results are empty but the rwhois lookup occurs at the bottom of the page. If I edit the URL and include include ticket=12491 it works properly (eg. http://<ourhostname>/RTIR/Tools/Lookup.html?ticket=12491&type=ip&q=209.160.28.156). and displays the "<span class="left">Current Incident: #12491" header with the current ticket listed as well as other tickets that match the IP address being looked up.<br>
<br>Conversely if I click the link as it is which sends me to </span>http://<ourhostname>/RTIR/Tools/Lookup.html?type=ip&q=209.160.28.156 and *then* click the "Go" button next to the WHOIS lookup field that's already filled out the lookup works and finds tickets with the IP address being looked up but of course without the ticket lookup. <br>
<br>I'm really at a loss for why it would stop working all of a sudden. This has been a problem for more than a week now, I thought maybe it was some bad database entries or caching or something but the issue has not gone away after clearing the mason_data etc.<br>
<br>If anyone has any ideas on what I should check or what I can provide to help troubleshoot this please let me know. I'm moderately versed in Perl so I can try some things if anyone has any ideas.<br><br>Regards,<br>
<br clear="all"><br>-- <br>Landon Stewart <<a href="mailto:LStewart@SUPERB.NET">LStewart@SUPERB.NET</a>><br>SuperbHosting.Net by Superb Internet Corp.<br>Toll Free: 888-354-6128 x 4199 (US/Canada)<br>Web hosting and more "Ahead of the Rest": <a href="http://www.superbhosting.net">http://www.superbhosting.net</a><br>