Hi Ruslan,<br><br>RT version is <span>RT 3.8.5<br>RTIR version is RTIR is 2.4.1<br><br>Thanks very much for checking this out.<br></span><br><div class="gmail_quote">On Mon, Nov 23, 2009 at 12:58 PM, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruslan.zakirov@gmail.com">ruslan.zakirov@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hello Landon,<br>
<br>
You didn't mention RT/RTIR versions. I believe RT upgrade can cause<br>
this. Anyway, I'll make a check once you give me versions.<br>
<div><div></div><div class="h5"><br>
On Mon, Nov 23, 2009 at 11:46 PM, Landon Stewart <<a href="mailto:lstewart@superb.net">lstewart@superb.net</a>> wrote:<br>
> Hi Guys,<br>
><br>
> No upgrades to any perl modules or server software of any kind or changes to<br>
> any files have been made but it seems that the "Lookup IP" link within a<br>
> ticket doesn't quite work properly. The link is displayed with what I guess<br>
> is some incomplete information as the parameters. For example when viewing<br>
> ticket #12491 I see the link "Lookup IP" link pointing to<br>
> http://<ourhostname>/RTIR/Tools/Lookup.html?type=ip&q=209.160.28.156. When<br>
> clicking it the results are empty but the rwhois lookup occurs at the bottom<br>
> of the page. If I edit the URL and include include ticket=12491 it works<br>
> properly (eg.<br>
> http://<ourhostname>/RTIR/Tools/Lookup.html?ticket=12491&type=ip&q=209.160.28.156).<br>
> and displays the "Current Incident: #12491" header with the current ticket<br>
> listed as well as other tickets that match the IP address being looked up.<br>
><br>
> Conversely if I click the link as it is which sends me to<br>
> http://<ourhostname>/RTIR/Tools/Lookup.html?type=ip&q=209.160.28.156 and<br>
> *then* click the "Go" button next to the WHOIS lookup field that's already<br>
> filled out the lookup works and finds tickets with the IP address being<br>
> looked up but of course without the ticket lookup.<br>
><br>
> I'm really at a loss for why it would stop working all of a sudden. This<br>
> has been a problem for more than a week now, I thought maybe it was some bad<br>
> database entries or caching or something but the issue has not gone away<br>
> after clearing the mason_data etc.<br>
><br>
> If anyone has any ideas on what I should check or what I can provide to help<br>
> troubleshoot this please let me know. I'm moderately versed in Perl so I<br>
> can try some things if anyone has any ideas.<br>
><br>
> Regards,<br>
><br>
><br>
> --<br>
> Landon Stewart <<a href="mailto:LStewart@SUPERB.NET">LStewart@SUPERB.NET</a>><br>
> SuperbHosting.Net by Superb Internet Corp.<br>
> Toll Free: 888-354-6128 x 4199 (US/Canada)<br>
> Web hosting and more "Ahead of the Rest": <a href="http://www.superbhosting.net" target="_blank">http://www.superbhosting.net</a><br>
><br>
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><br>
<font color="#888888"><br>
<br>
<br>
--<br>
Best regards, Ruslan.<br>
</font></blockquote></div><br><br clear="all"><br>-- <br>Landon Stewart <<a href="mailto:LStewart@SUPERB.NET">LStewart@SUPERB.NET</a>><br>SuperbHosting.Net by Superb Internet Corp.<br>Toll Free: 888-354-6128 x 4199 (US/Canada)<br>
Web hosting and more "Ahead of the Rest": <a href="http://www.superbhosting.net">http://www.superbhosting.net</a><br>