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<p class=MsoNormal>Hello,<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>I have installed Request Tracker 3.8 on Ubuntu 9.04 server.
I have configured and customize everything according to my requirement. Now I
would like to configure one more thing that &#8220;Create new ticket from an
email&#8221;<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>I am using Kerio mail server for POP3 and SMTP. <o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>Can you please tell me what would be procedure to configure
RT to &nbsp;&#8220;Create new ticket from an email&#8221;?<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal><span style='color:#1F497D'>With regards,<o:p></o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'>Vikas Shah<o:p></o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'>Gateway Technolabs Pvt. Ltd.<o:p></o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'>Skype: vshah_gateway<o:p></o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'>MSN: <a
href="mailto:vikas.shah@gatewaytechnolabs.com">vikas.shah@gatewaytechnolabs.com</a><o:p></o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'>Office: +91-(79)- 30076639<o:p></o:p></span></p>

<p class=MsoNormal><u><span lang=EN-IN style='color:#1F497D'>___________________________________________________________________________________________________________________</span></u><span
style='color:#1F497D'><o:p></o:p></span></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

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<BR />
The&nbsp;contents&nbsp;of&nbsp;this&nbsp;eMail&nbsp;including&nbsp;the&nbsp;contents&nbsp;of&nbsp;attachment(s)&nbsp;are&nbsp;privileged&nbsp;and&nbsp;confidentia&nbsp;lmaterial&nbsp;of&nbsp;Gateway&nbsp;TechnoLabs&nbsp;Pvt.&nbsp;Ltd.&nbsp;(GTL)&nbsp;and&nbsp;should&nbsp;not&nbsp;be&nbsp;disclosed&nbsp;to,&nbsp;used&nbsp;by&nbsp;or&nbsp;copied&nbsp;in&nbsp;any&nbsp;manner&nbsp;by&nbsp;anyone&nbsp;other&nbsp;than&nbsp;the&nbsp;intended&nbsp;addressee(s).&nbsp;If&nbsp;this&nbsp;eMail&nbsp;has&nbsp;been&nbsp;received&nbsp;by&nbsp;error,&nbsp;please&nbsp;advise&nbsp;the&nbsp;sender&nbsp;immediately&nbsp;and&nbsp;delete&nbsp;it&nbsp;from&nbsp;your&nbsp;system.&nbsp;The&nbsp;views&nbsp;expressed&nbsp;in&nbsp;this&nbsp;eMail&nbsp;message&nbsp;are&nbsp;those&nbsp;of&nbsp;the&nbsp;individual&nbsp;sender,&nbsp;except&nbsp;where&nbsp;the&nbsp;sender&nbsp;expressly,&nbsp;and&nbsp;with&nbsp;authority,&nbsp;states&nbsp;them&nbsp;to&nbsp;be&nbsp;the&nbsp;views&nbsp;of&nbsp;GTL.&nbsp;Any&nbsp;unauthorized&nbsp;review,&nbsp;use,&nbsp;disclosure,&nbsp;dissemination,&nbsp;forwarding,&nbsp;printing&nbsp;or&nbsp;copying&nbsp;of&nbsp;this&nbsp;eMail&nbsp;or&nbsp;any&nbsp;action&nbsp;taken&nbsp;in&nbsp;reliance&nbsp;on&nbsp;this&nbsp;eMail&nbsp;is&nbsp;strictly&nbsp;prohibited&nbsp;and&nbsp;may&nbsp;be&nbsp;unlawful.&nbsp;This&nbsp;eMail&nbsp;may&nbsp;contain&nbsp;viruses.&nbsp;GTL&nbsp;has&nbsp;taken&nbsp;every&nbsp;reasonable&nbsp;precaution&nbsp;to&nbsp;minimize&nbsp;this&nbsp;risk,&nbsp;but&nbsp;is&nbsp;not&nbsp;liable&nbsp;for&nbsp;any&nbsp;damage&nbsp;you&nbsp;may&nbsp;sustain&nbsp;as&nbsp;a&nbsp;result&nbsp;of&nbsp;any&nbsp;virus&nbsp;in&nbsp;this&nbsp;eMail.&nbsp;You&nbsp;should&nbsp;carry&nbsp;out&nbsp;your&nbsp;own&nbsp;virus&nbsp;checks&nbsp;before&nbsp;opening&nbsp;the&nbsp;eMail&nbsp;or&nbsp;attachment(s).&nbsp;GTL&nbsp;is&nbsp;neither&nbsp;liable&nbsp;for&nbsp;the&nbsp;proper&nbsp;and&nbsp;complete&nbsp;transmission&nbsp;of&nbsp;the&nbsp;information&nbsp;contained&nbsp;in&nbsp;this&nbsp;ommunication&nbsp;nor&nbsp;for&nbsp;any&nbsp;delay&nbsp;in&nbsp;its&nbsp;receipt.&nbsp;GTL&nbsp;reserves&nbsp;the&nbsp;right&nbsp;to&nbsp;monitor&nbsp;and&nbsp;review&nbsp;the&nbsp;content&nbsp;of&nbsp;all&nbsp;messages&nbsp;sent&nbsp;to&nbsp;or&nbsp;from&nbsp;this&nbsp;eMail&nbsp;address&nbsp;and&nbsp;may&nbsp;be&nbsp;stored&nbsp;on&nbsp;the&nbsp;GTL&nbsp;eMail&nbsp;system.In&nbsp;case&nbsp;this&nbsp;eMail&nbsp;has&nbsp;reached&nbsp;you&nbsp;in&nbsp;error,&nbsp;and&nbsp;you&nbsp;&nbsp;would&nbsp;no&nbsp;longer&nbsp;like&nbsp;to&nbsp;receive&nbsp;eMails&nbsp;from&nbsp;us,&nbsp;then&nbsp;please&nbsp;send&nbsp;an&nbsp;eMail&nbsp;to&nbsp;dnd@gatewaytechnolabs.com<BR />
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