<div class="gmail_quote">On Mon, Jun 28, 2010 at 8:27 AM, Tony Arnold <span dir="ltr"><<a href="mailto:tony.arnold@manchester.ac.uk">tony.arnold@manchester.ac.uk</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Is there an easy way to avoid RT sending an autoresponse message to a<br>
ticket that has been sent to a mailing list? I presume a custom<br>
condition that tests for a suitable header would do it, but I don't know<br>
where to start.<br><br></blockquote><div><br>Some procmail action looking for "List-*" headers would probably do it. This mailing list for example has several List-* headers:<br> <br><pre>Precedence: list<br>List-Id: <<a href="http://rtir.lists.bestpractical.com">rtir.lists.bestpractical.com</a>><br>
List-Unsubscribe: <<a href="http://lists.bestpractical.com/cgi-bin/mailman/options/rtir">http://lists.bestpractical.com/cgi-bin/mailman/options/rtir</a>>, <br> <mailto:<a href="mailto:rtir-request@lists.bestpractical.com">rtir-request@lists.bestpractical.com</a>?subject=unsubscribe><br>
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<mailto:<a href="mailto:rtir-request@lists.bestpractical.com">rtir-request@lists.bestpractical.com</a>?subject=subscribe><br></pre><br></div></div>