<html>
<head>
<style><!--
.hmmessage P
{
margin:0px;
padding:0px
}
body.hmmessage
{
font-size: 10pt;
font-family:Tahoma
}
--></style>
</head>
<body class='hmmessage'><div dir='ltr'>
Hi all,<div><br></div><div>I am doing some research for a request to track KPI such as mean time between failures, response times and resolution times. I have read through some of the documentation but thought I'd ask here.</div><div><br></div><div>Can these types of metrics be tracked / reported on by default or with available extensions to RT / RTIR?</div><div><br></div><div>Thanks for any and all guidance you can offer.</div><div><br></div><div>Best,</div><div>Steve</div> </div></body>
</html>