<div class="gmail_extra">Hey<br><br>Perhaps I am missing something, however I can't seem to find anywhere on the basic ticket properties that allow me to move a ticket into a particular queue? I have only been able to achieve this using the constituency field and creating queues matching the constituency options?<br>
<br>Thanks<br><br>Matt<br><br><div class="gmail_quote">On 24 April 2012 10:07, Javier Martínez <span dir="ltr"><<a href="mailto:fjmartinez@csi.uned.es" target="_blank">fjmartinez@csi.uned.es</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
Hello.<br>
<br>
There is a way to achieve this, first you need to create a new queu,
then you had to give permissions to this queu only for for the
people that you want. Then move the ticket at this queu (this could
be done in the basic propierties of the ticket), it is important
that it had to be assigned to nobody.<br>
<br>
You can play with the CC and CCa roles too.<br>
<br>
Cheers from Spain.<br>
<br>
El 24/04/2012 10:39, Matt Newham escribió:
<blockquote type="cite"><div><div class="h5">Hello<br>
<br>
I'm wondering if it is possible to assign tickets to a group of
people rather than a single person. For example, I have a workflow
where analysts create tickets when they find something suspicious,
if this turns into a reportable incident, they will raise an
incident report, attach an "incident article" containing the
details of the incident in a more formal manner then assign to a
senior team member for review. Can the tickets be assigned to a
certain group of people? I can only seem to find assign to "nobody
in particular" which sort of solves the problem however everyone
can then see the ticket?<br>
<br>
Thanks<br clear="all">
<br>
-- <br>
Matt Newham<br>
<br>
<br>
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Javier Martinez e-mail: <a href="mailto:fjmartinez@csi.uned.es" target="_blank">fjmartinez@csi.uned.es</a>
Centro Tecnologico Universitario UNED - CENTRO SISTEMAS INFORMATICOS
AREA DE COMUNICACIONES Y SEGURIDAD
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