<div dir="ltr"><div class="gmail_extra"><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">

Date: Wed, 4 Sep 2013 10:44:26 +0200<br>
From: Christophe Vandeplas <<a href="mailto:christophe@vandeplas.com">christophe@vandeplas.com</a>><br>
To: <a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
Subject: [Rtir] Queues - There is no mapping for statuses between these   queues.<br><br>
Hello,<br>

<br>
We've followed the instructions from :<br>
<a href="http://bestpractical.com/docs/rtir/3.0/Constituencies.html" target="_blank">http://bestpractical.com/docs/rtir/3.0/Constituencies.html</a><br>
With the script provided in bin/add_constituency we've created new<br>
constituencies.<br>
<br>
Then using the webinterface I wanted to move a ticket from Incident<br>
Reports queue to the "Incident Reports - ORG".<br>
<br>
However I do get the following error:<br>
Ticket 14: There is no mapping for statuses between these queues.<br>
Contact your system administrator.<br>
<br>
Changing the Queue using Scrips also gave the same error.<br>
<br>
Any idea?<br></blockquote><div><br></div><div style>You must set up the <span style="color:rgb(0,0,0);font-family:arial,helvetica,sans-serif;font-size:13px;line-height:16px">'__maps__' section of the </span>%Lifecycles variable in your RT_SiteConfig.pm.  You can see the current (and probably default) setting at /Admin/Tools/Configuration.html.  You will probably have the default one in RTIR_Config.pm that you can copy into RTIR_SiteConfig.pm where you can then modify it.</div>

<div style><br></div><div style>The point of this is to map statuses between queues.  The status "new" in Incident Reports would probably map to "new" in "Incident Reports - ORG" but they have to be explicitly mapped out.</div>

<div style><br></div><div style>I found it quite confusing personally but got through it.  Here's some documentation on it:</div><div style><a href="http://bestpractical.com/docs/rt/4.0.13/customizing/lifecycles.html">http://bestpractical.com/docs/rt/4.0.13/customizing/lifecycles.html</a><br>

</div><div style><br></div></div>-- <br><div dir="ltr"><div><span style="font-family:arial;font-size:small">Landon Stewart :: </span><a href="mailto:lstewart@iweb.com" style="font-family:arial;font-size:small" target="_blank">lstewart@iweb.com</a><br>

</div><span style="font-family:arial;font-size:small">Lead Specialist, Abuse and Security Management</span><br style="font-family:arial;font-size:small"><span style="font-family:arial;font-size:small">Spécialiste principal, gestion des abus et sécurité</span><br style="font-family:arial;font-size:small">

<span style="font-family:arial;font-size:small"><a href="http://iweb.com" target="_blank">http://iweb.com</a> :: +1 (888) 909-4932</span><br><div><span style="font-family:arial;font-size:small"><br></span></div><div><span style="font-family:arial;font-size:small"><br>

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