<div dir="ltr">Is there anybody in the mailing list ? I have posted some posts and got no feedback. Am I missing something ? should I go somewhere else for feedback ?</div><div class="gmail_extra"><br><br><div class="gmail_quote">
On 4 June 2014 18:00, <span dir="ltr"><<a href="mailto:rtir-request@lists.bestpractical.com" target="_blank">rtir-request@lists.bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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Today's Topics:<br>
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1. "Status New isn't a valid status" on "Qucik Ticket Create"<br>
(Rob Moerman)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Tue, 3 Jun 2014 17:26:27 +0000<br>
From: Rob Moerman <<a href="mailto:Rob.Moerman@rci.rogers.com">Rob.Moerman@rci.rogers.com</a>><br>
To: "<a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a>" <<a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a>><br>
Subject: [Rtir] "Status New isn't a valid status" on "Qucik Ticket<br>
Create"<br>
Message-ID:<br>
<<a href="mailto:e896dd7f0efe43c3bfc9dbcaace63d58@BLUPR04MB102.namprd04.prod.outlook.com">e896dd7f0efe43c3bfc9dbcaace63d58@BLUPR04MB102.namprd04.prod.outlook.com</a>><br>
<br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT 4.0.20. When trying to create a new ticket in "Incidents", "Blocks" or "Investigations" via "Quick Ticket Creation".<br>
<br>
>From rt.log (and also in apache2/error.log):<br>
<br>
WebRT: Status 'new' isn't a valid status for tickets in this queue. (/opt/rt4/share/html/Elements/Error:85)<br>
<br>
Seems that a default status of "New" is being applied to any "quick ticket". This fails everywhere except for "Incident Reports", where "New" is valid status.<br>
<br>
Where is this value pulled from and how can it be resolved?<br>
<br>
Thanks,<br>
<br>
Robert Moerman, CISSP<br>
Manager, Security Monitoring & Threat Response<br>
<br>
<br>
<br>
<br>
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</font></span></blockquote></div><br><br clear="all"><div><br></div>-- <br>Best Regards,<br>Glenn Camilleri
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