<div dir="ltr">I mean the other issue which I had where the reports always shows 0 after enabling consituency </div><div class="gmail_extra"><br><br><div class="gmail_quote">On 5 June 2014 18:00, <span dir="ltr"><<a href="mailto:rtir-request@lists.bestpractical.com" target="_blank">rtir-request@lists.bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Send rtir mailing list submissions to<br>
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Today's Topics:<br>
<br>
1. Re: rtir Digest, Vol 100, Issue 4 (Glenn Camilleri)<br>
2. Re: "Status New isn't a valid status" on "Qucik Ticket<br>
Create" (Kevin Falcone)<br>
3. Re: rtir Digest, Vol 100, Issue 4 (Kevin Falcone)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Wed, 4 Jun 2014 19:44:03 +0200<br>
From: Glenn Camilleri <<a href="mailto:glenncam@gmail.com">glenncam@gmail.com</a>><br>
To: <a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4<br>
Message-ID:<br>
<CAGtfRPgq-L=wR_gQicmGkxd706jERTaD5DHFVScf=-<a href="mailto:wNSffZDg@mail.gmail.com">wNSffZDg@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="utf-8"<br>
<br>
Is there anybody in the mailing list ? I have posted some posts and got no<br>
feedback. Am I missing something ? should I go somewhere else for feedback ?<br>
<br>
<br>
On 4 June 2014 18:00, <<a href="mailto:rtir-request@lists.bestpractical.com">rtir-request@lists.bestpractical.com</a>> wrote:<br>
<br>
> Send rtir mailing list submissions to<br>
> <a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
><br>
> To subscribe or unsubscribe via the World Wide Web, visit<br>
> <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir</a><br>
> or, via email, send a message with subject or body 'help' to<br>
> <a href="mailto:rtir-request@lists.bestpractical.com">rtir-request@lists.bestpractical.com</a><br>
><br>
> You can reach the person managing the list at<br>
> <a href="mailto:rtir-owner@lists.bestpractical.com">rtir-owner@lists.bestpractical.com</a><br>
><br>
> When replying, please edit your Subject line so it is more specific<br>
> than "Re: Contents of rtir digest..."<br>
><br>
><br>
> Today's Topics:<br>
><br>
> 1. "Status New isn't a valid status" on "Qucik Ticket Create"<br>
> (Rob Moerman)<br>
><br>
><br>
> ----------------------------------------------------------------------<br>
><br>
> Message: 1<br>
> Date: Tue, 3 Jun 2014 17:26:27 +0000<br>
> From: Rob Moerman <<a href="mailto:Rob.Moerman@rci.rogers.com">Rob.Moerman@rci.rogers.com</a>><br>
> To: "<a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a>" <<a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a>><br>
> Subject: [Rtir] "Status New isn't a valid status" on "Qucik Ticket<br>
> Create"<br>
> Message-ID:<br>
> <<br>
> <a href="mailto:e896dd7f0efe43c3bfc9dbcaace63d58@BLUPR04MB102.namprd04.prod.outlook.com">e896dd7f0efe43c3bfc9dbcaace63d58@BLUPR04MB102.namprd04.prod.outlook.com</a>><br>
><br>
> Content-Type: text/plain; charset="us-ascii"<br>
><br>
> Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT 4.0.20.<br>
> When trying to create a new ticket in "Incidents", "Blocks" or<br>
> "Investigations" via "Quick Ticket Creation".<br>
><br>
> >From rt.log (and also in apache2/error.log):<br>
><br>
> WebRT: Status 'new' isn't a valid status for tickets in this queue.<br>
> (/opt/rt4/share/html/Elements/Error:85)<br>
><br>
> Seems that a default status of "New" is being applied to any "quick<br>
> ticket". This fails everywhere except for "Incident Reports", where "New"<br>
> is valid status.<br>
><br>
> Where is this value pulled from and how can it be resolved?<br>
><br>
> Thanks,<br>
><br>
> Robert Moerman, CISSP<br>
> Manager, Security Monitoring & Threat Response<br>
><br>
><br>
><br>
><br>
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> RT Training London, March 19-20 and Dallas May 20-21<br>
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> End of rtir Digest, Vol 100, Issue 4<br>
> ************************************<br>
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<br>
--<br>
Best Regards,<br>
Glenn Camilleri<br>
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<br>
Message: 2<br>
Date: Wed, 4 Jun 2014 13:56:22 -0400<br>
From: Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>><br>
To: <a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
Subject: Re: [Rtir] "Status New isn't a valid status" on "Qucik Ticket<br>
Create"<br>
Message-ID: <<a href="mailto:20140604175622.GD3617@jibsheet.com">20140604175622.GD3617@jibsheet.com</a>><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
On Tue, Jun 03, 2014 at 05:26:27PM +0000, Rob Moerman wrote:<br>
> Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT 4.0.20. When trying to<br>
> create a new ticket in "Incidents", "Blocks" or "Investigations" via "Quick Ticket Creation".<br>
><br>
> From rt.log (and also in apache2/error.log):<br>
><br>
> WebRT: Status 'new' isn't a valid status for tickets in this queue.<br>
> (/opt/rt4/share/html/Elements/Error:85)<br>
><br>
> Seems that a default status of "New" is being applied to any "quick ticket". This fails<br>
> everywhere except for "Incident Reports", where "New" is valid status.<br>
><br>
> Where is this value pulled from and how can it be resolved?<br>
<br>
It's a core RT bug, leftover from the Lifecycles changes in 4.0.<br>
<br>
You should be able to safely apply the non-documentation half of<br>
<a href="https://github.com/bestpractical/rt/compare/4.0;stop-hardcoding-new" target="_blank">https://github.com/bestpractical/rt/compare/4.0;stop-hardcoding-new</a><br>
<br>
It should ship in future RT releases.<br>
<br>
-kevin<br>
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------------------------------<br>
<br>
Message: 3<br>
Date: Wed, 4 Jun 2014 16:26:56 -0400<br>
From: Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>><br>
To: <a href="mailto:rtir@lists.bestpractical.com">rtir@lists.bestpractical.com</a><br>
Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4<br>
Message-ID: <<a href="mailto:20140604202656.GE3617@jibsheet.com">20140604202656.GE3617@jibsheet.com</a>><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
On Wed, Jun 04, 2014 at 07:44:03PM +0200, Glenn Camilleri wrote:<br>
> Is there anybody in the mailing list ? I have posted some posts and got no feedback. Am I<br>
> missing something ? should I go somewhere else for feedback ?<br>
<br>
As far as I can see, you've had multiple replies to your posts,<br>
including the one which you filed as a bug AND posted to the list.<br>
<br>
As I noted last week, expecting a response from late Friday into early<br>
Saturday morning is not realistic.<br>
<br>
With regards to your most recent post, you seem to have answered your<br>
own question with the message in your logs. Both your error and your<br>
lack of results are covered in the bug you filed, which I merged into<br>
a ticket that has a more descriptive and helpful Subject.<br>
<br>
<a href="http://issues.bestpractical.com/Ticket/Display.html?id=30040" target="_blank">http://issues.bestpractical.com/Ticket/Display.html?id=30040</a><br>
<br>
-kevin<br>
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------------------------------<br>
<br>
Subject: Digest Footer<br>
<span class="HOEnZb"><font color="#888888"><br>
--<br>
RT Training London, March 19-20 and Dallas May 20-21<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>
--<br>
rtir mailing list<br>
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------------------------------<br>
<br>
End of rtir Digest, Vol 100, Issue 5<br>
************************************<br>
</font></span></blockquote></div><br><br clear="all"><div><br></div>-- <br>Best Regards,<br>Glenn Camilleri
</div>