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<p class="MsoNormal"><span lang="EN-US">We’re running our RTIR setup for more than 4 weeks now, currently in a “near productive” mode.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We’re quite certain that we used to be able to send email to external recipients by launching an investigation and entering their email address into the “Correspondents” field, but this stopped working somewhen.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I’ve searched through the mailinglist already, but only found
<a href="http://permalink.gmane.org/gmane.comp.bug-tracking.request-tracker.user/74385">
http://permalink.gmane.org/gmane.comp.bug-tracking.request-tracker.user/74385</a> which didn’t help.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">For an example investigation I entered a colleagues email address into the correspondent field and left all other recipient fields empty. The debug log doesn’t even show the correspondent mail address.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I’m wondering if the indented lines “Working on mailfield: To” somehow give a clue of the problem?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">(I’ve anonymized all user names and email addresses in the following debug output, I hope the original meaning is still there)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27673] [Thu Dec 4 16:44:56 2014] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27673] [Thu Dec 4 16:44:56 2014] [debug]: Rendering attachment #13080 of 'text/html' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/html - [TESTINCIDENT] Testsubject(/opt/rt4/sbin/../lib/RT/I18N.pm:295)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: About to prepare scrips for transaction #60726 (/opt/rt4/sbin/../lib/RT/Transaction.pm:187)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Found 4 scrips for TransactionCreate stage with applicable type(s) AddLink for txn #60726 on ticket #5212 (/opt/rt4/sbin/../lib/RT/Scrips.pm:495)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Skipping Scrip #11 because it isn't applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:353)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:10 2014] [debug]: Skipping Scrip #28 because it isn't applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:353)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Skipping Scrip #35 because it isn't applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:353)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: About to commit scrips for transaction #60726 (/opt/rt4/sbin/../lib/RT/Transaction.pm:210)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Committing scrip #13 on txn #60726 of ticket #5212 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) AddLink for txn #60726 on ticket #5212 (/opt/rt4/sbin/../lib/RT/Scrips.pm:495)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: About to prepare scrips for transaction #60727 (/opt/rt4/sbin/../lib/RT/Transaction.pm:187)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Found 8 scrips for TransactionCreate stage with applicable type(s) Create for txn #60727 on ticket #5221 (/opt/rt4/sbin/../lib/RT/Scrips.pm:495)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [info]: <rt-4.2.9-27669-1417711511-940.5221-8-0@localhost> not sending to owneraddress@example.com, creator of the transaction, due to NotifyActor setting (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:840)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Encode::Guess guessed encoding: utf8 (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Encode::Guess guessed encoding: utf8 (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Encode::Guess guessed encoding: utf8 (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Encode::Guess guessed encoding: utf8 (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Encode::Guess guessed encoding: utf8 (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Encode::Guess guessed encoding: utf8 (/opt/rt4/sbin/../lib/RT/I18N.pm:574)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Skipping Scrip #11 because it isn't applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:353)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Skipping Scrip #26 because it isn't applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:353)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Skipping Scrip #29 because it isn't applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:353)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: About to commit scrips for transaction #60727 (/opt/rt4/sbin/../lib/RT/Transaction.pm:210)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Committing scrip #8 on txn #60727 of ticket #5221 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x8b03358), id 60727 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:623)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">--------> [27669] [Thu Dec 4 16:45:11 2014] [debug]: Working on mailfield To; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639)
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Content-Type: multipart/alternative; boundary="----------=_1417711511-27669-1"<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Subject: [RT-System #5221] [TESTINCIDENT] Testsubject<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">From: "Owner" <rt_address@example.com><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Reply-To: rt_address@example.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">In-Reply-To:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">References: <RT-Ticket-5221@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Message-ID: <rt-4.2.9-27669-1417711511-940.5221-8-0@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Loop-Prevention: RT-System<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Ticket: RT-System #5221<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-Managed-BY: RT 4.2.9 (http://www.bestpractical.com/rt/)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Originator: owneraddress@example.com (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Content-Type: multipart/alternative; boundary="----------=_1417711511-27669-1"<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Subject: [RT-System #5221] [TESTINCIDENT] Testsubject<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">From: "Owner" <rt_address@example.com><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Reply-To: rt_address@example.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">In-Reply-To:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">References: <RT-Ticket-5221@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Message-ID: <rt-4.2.9-27669-1417711511-940.5221-8-0@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Loop-Prevention: RT-System<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Ticket: RT-System #5221<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-Managed-BY: RT 4.2.9 (http://www.bestpractical.com/rt/)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Originator: owneraddress@example.com (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Working on mailfield Bcc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Content-Type: multipart/alternative; boundary="----------=_1417711511-27669-1"<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Subject: [RT-System #5221] [TESTINCIDENT] Testsubject<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">From: "Owner" <rt_address@example.com><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Reply-To: rt_address@example.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">In-Reply-To:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">References: <RT-Ticket-5221@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Message-ID: <rt-4.2.9-27669-1417711511-940.5221-8-0@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Loop-Prevention: RT-System<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Ticket: RT-System #5221<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-Managed-BY: RT 4.2.9 (http://www.bestpractical.com/rt/)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Originator: owneraddress@example.com (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: No recipients found for deferred delivery on transaction #60727 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:691)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [info]: <rt-4.2.9-27669-1417711511-940.5221-8-0@localhost> #5221/60727 - Scrip 8 On Create Notify Owner and AdminCcs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:284)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [info]: <rt-4.2.9-27669-1417711511-940.5221-8-0@localhost> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:378)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Committing scrip #9 on txn #60727 of ticket #5221 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x8b03358), id 60727 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:623)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">-------------> [27669] [Thu Dec 4 16:45:11 2014] [debug]: Working on mailfield To; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Content-Type: multipart/alternative; boundary="----------=_1417711511-27669-2"<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Subject: [RT-System #5221] [TESTINCIDENT] Testsubject<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">From: "Owner" <rt_address@example.com><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Reply-To: rt_address@example.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">In-Reply-To:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">References: <RT-Ticket-5221@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Message-ID: <rt-4.2.9-27669-1417711511-1112.5221-9-0@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Loop-Prevention: RT-System<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Ticket: RT-System #5221<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-Managed-BY: RT 4.2.9 (http://www.bestpractical.com/rt/)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Originator: owneraddress@example.com (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Content-Type: multipart/alternative; boundary="----------=_1417711511-27669-2"<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Subject: [RT-System #5221] [TESTINCIDENT] Testsubject<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">From: "Owner" <rt_address@example.com><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Reply-To: rt_address@example.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">In-Reply-To:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">References: <RT-Ticket-5221@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Message-ID: <rt-4.2.9-27669-1417711511-1112.5221-9-0@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Loop-Prevention: RT-System<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Ticket: RT-System #5221<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-Managed-BY: RT 4.2.9 (http://www.bestpractical.com/rt/)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Originator: owneraddress@example.com (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Working on mailfield Bcc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Content-Type: multipart/alternative; boundary="----------=_1417711511-27669-2"<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Subject: [RT-System #5221] [TESTINCIDENT] Testsubject<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">From: "Owner" <rt_address@example.com><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Reply-To: rt_address@example.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">In-Reply-To:
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">References: <RT-Ticket-5221@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Message-ID: <rt-4.2.9-27669-1417711511-1112.5221-9-0@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Loop-Prevention: RT-System<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Ticket: RT-System #5221<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-Managed-BY: RT 4.2.9 (http://www.bestpractical.com/rt/)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Originator: owneraddress@example.com (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: No recipients found for deferred delivery on transaction #60727 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:691)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [info]: <rt-4.2.9-27669-1417711511-1112.5221-9-0@localhost> #5221/60727 - Scrip 9 On Create Notify Ccs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:284)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [info]: <rt-4.2.9-27669-1417711511-1112.5221-9-0@localhost> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:378)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Committing scrip #10 on txn #60727 of ticket #5221 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x8b03358), id 60727 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:623)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">--------------> [27669] [Thu Dec 4 16:45:11 2014] [debug]: Working on mailfield To; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Content-Type: multipart/alternative; boundary="----------=_1417711511-27669-3"<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Subject: [RT-System #5221] [TESTINCIDENT] Testsubject<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">From: "Owner" <rt_address@example.com><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Reply-To: rt_address@example.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">In-Reply-To:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">References: <RT-Ticket-5221@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Message-ID: <rt-4.2.9-27669-1417711511-1557.5221-10-0@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Loop-Prevention: RT-System<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Ticket: RT-System #5221<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-Managed-BY: RT 4.2.9 (http://www.bestpractical.com/rt/)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Originator: owneraddress@example.com (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Content-Type: multipart/alternative; boundary="----------=_1417711511-27669-3"<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Subject: [RT-System #5221] [TESTINCIDENT] Testsubject<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">From: "Owner" <rt_address@example.com><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Reply-To: rt_address@example.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">In-Reply-To:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">References: <RT-Ticket-5221@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Message-ID: <rt-4.2.9-27669-1417711511-1557.5221-10-0@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Loop-Prevention: RT-System<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Ticket: RT-System #5221<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-Managed-BY: RT 4.2.9 (http://www.bestpractical.com/rt/)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Originator: owneraddress@example.com (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Working on mailfield Bcc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Content-Type: multipart/alternative; boundary="----------=_1417711511-27669-3"<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Subject: [RT-System #5221] [TESTINCIDENT] Testsubject<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">From: "Owner" <rt_address@example.com><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Reply-To: rt_address@example.com<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">In-Reply-To:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">References: <RT-Ticket-5221@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Message-ID: <rt-4.2.9-27669-1417711511-1557.5221-10-0@localhost><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Loop-Prevention: RT-System<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Ticket: RT-System #5221<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-Managed-BY: RT 4.2.9 (http://www.bestpractical.com/rt/)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">X-RT-Originator: owneraddress@example.com (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: No recipients found for deferred delivery on transaction #60727 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:691)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [info]: <rt-4.2.9-27669-1417711511-1557.5221-10-0@localhost> #5221/60727 - Scrip 10 On Create Notify Other Recipients (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:284)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [info]: <rt-4.2.9-27669-1417711511-1557.5221-10-0@localhost> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:378)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Committing scrip #13 on txn #60727 of ticket #5221 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Committing scrip #34 on txn #60727 of ticket #5221 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [info]: Ticket 5221 created in queue 'Investigations' by owner-rtusername (/opt/rt4/sbin/../lib/RT/Ticket.pm:548)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27669] [Thu Dec 4 16:45:11 2014] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Create for txn #60727 on ticket #5221 (/opt/rt4/sbin/../lib/RT/Scrips.pm:495)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27677] [Thu Dec 4 16:45:12 2014] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">[27677] [Thu Dec 4 16:45:12 2014] [debug]: Rendering attachment #13106 of 'text/html' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">RTIR does(!) send mail to all the other recipients if these fields are filled, resulting in emails with only the “cc” address field filled, for example.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-top:6.0pt;mso-margin-bottom-alt:auto"><span lang="EN-US">Any help or hin on where to look first is highly appreciated!<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:6.0pt;mso-margin-bottom-alt:auto"><span lang="EN-US">Kind regards<br>
Marek<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
</div>
</DIV>
<DIV><SPAN STYLE="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: Arial">Sitz der Gesellschaft / Corporate Headquarters: Lufthansa Systems Aktiengesellschaft, Kelsterbach, Registereintragung / Registration: Amtsgericht Darmstadt 84307<BR></SPAN><SPAN STYLE="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: Arial">Vorsitzende des Aufsichtsrats / Chairperson of the Supervisory Board: Simone Menne<BR></SPAN><SPAN STYLE="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: Arial">Vorstand / Executive Board: <SPAN STYLE="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: Arial; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: DE; mso-fareast-language: DE; mso-bidi-language: AR-SA">Stefan Hansen (Vorsitzender / Chairman), </SPAN>Dr. Gunter Kuechler<BR></SPAN> </DIV>
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