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<body class='hmmessage'><div dir='ltr'>Hello all,<br><br>I would like to link an IR ticket to a resolved Incident ticket but I don't the Incident ticket to be opened. I would like to the resolved Incident ticket to stay as it is.<br><br>I disabled the following scrips for <b>Incident Report </b>queue but it still re-opens the Incident ticket upon linking.<br><br><ul><li><a href="http://10.143.70.17/Admin/Scrips/Modify.html?id=19&From=7">19</a>
<a href="http://10.143.70.17/Admin/Scrips/Modify.html?id=19&From=7">On Linking To Incident Activate Report</a></li><li><a href="http://10.143.70.17/Admin/Scrips/Modify.html?id=26&From=7">26</a>
<a href="http://10.143.70.17/Admin/Scrips/Modify.html?id=26&From=7">ReopenIncident</a></li><li><a href="http://10.143.70.17/Admin/Scrips/Modify.html?id=36&From=7">36</a>
<a href="http://10.143.70.17/Admin/Scrips/Modify.html?id=36&From=7">On Linking To Incident Activate Report</a></li><li><a href="http://10.143.70.17/Admin/Scrips/Modify.html?id=43&From=7">43</a>
<a href="http://10.143.70.17/Admin/Scrips/Modify.html?id=43&From=7">ReopenIncident</a></li></ul><br>Could anyone advise me if it's possible to keep the resolved <b>Incident</b> ticket as it is when linking to an IR ticket?<br><br>I look forward for your help.<br><br>Regards,<br>Mohamed<br> </div></body>
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