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<div class="moz-cite-prefix">On 2/11/16 11:51 AM, Gregory Pickett
wrote:<br>
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<div>Hello list,<br>
<br>
If I have a new queue, named Tune, and I want to add it to the
ticket display for Incident Reports so that I can create a
ticket in the Tune queue from there, and have it linked to the
Incident Report, what do I need to do? Basically, I want to do
the same thing that we can currently do with Blocks in
Incidents. Just with Tune in Incident Reports.<br>
<br>
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Hi Greg,<br>
<br>
If you click on the Advanced tab on the Incident Report, you can add
links to other tickets just as with normal RT tickets. However, RTIR
hides the Links tab from the main view because the workflow is
centered on Incident Reports linking to Incidents. You could modify
the code to either add your new queue to Basics like Incidents or
possibly add the entire Links box to the Incident Reports display.<br>
<br>
Depending on what you're trying to do, you could also set up a saved
search that shows IRs with a link to your Tune queue. <br>
<br>
Jim<br>
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<div>Greg<br>
<br>
-- <br>
<div class="pre" style="margin: 0; padding: 0; font-family:
monospace"><span style="font-family:
tahoma,arial,helvetica,sans-serif; font-size: 10pt;">Gregory
Pickett, CISSP, GCIA, GPEN</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> Cybersecurity Operations</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> Hellfire Security</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> 1608 S. Ashland Ave.</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> #49583</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> Chicago, IL 60608</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> (312) 436-0133</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> <a moz-do-not-send="true"
href="http://www.hellfiresecurity.com" rel="noreferrer">www.hellfiresecurity.com</a></span></div>
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<pre wrap="">
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RT 4.4 and RTIR Training Sessions (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)
* Hamburg Germany — March 14 & 15, 2016</pre>
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