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If you're interested in trying to modify the code, you'll want to
start by looking at the code in the rtir repo that displays the RTIR
pages, like:<br>
<br>
<a class="moz-txt-link-freetext" href="https://github.com/bestpractical/rtir/blob/3.2-trunk/html/RTIR/Display.html">https://github.com/bestpractical/rtir/blob/3.2-trunk/html/RTIR/Display.html</a><br>
<br>
Note that some queues have a custom page:<br>
<br>
<a class="moz-txt-link-freetext" href="https://github.com/bestpractical/rtir/blob/3.2-trunk/html/RTIR/Incident/Display.html">https://github.com/bestpractical/rtir/blob/3.2-trunk/html/RTIR/Incident/Display.html</a><br>
<br>
From there, you can follow our guidelines for modifying RT,
including deciding between modifying code directly or using
callbacks:<br>
<br>
<a class="moz-txt-link-freetext" href="https://bestpractical.com/docs/rt/4.2/writing_extensions.html">https://bestpractical.com/docs/rt/4.2/writing_extensions.html</a><br>
<br>
The core code is Perl and we use the Mason templating system.<br>
<br>
It might be as simple as lifting the code that show Links from RT
and dropping it in the RTIR page.<br>
<br>
<div class="moz-cite-prefix">On 2/23/16 9:49 AM, Jim Brandt wrote:<br>
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<blockquote cite="mid:56CC7169.2070602@bestpractical.com"
type="cite">
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<div class="moz-cite-prefix">On 2/11/16 11:51 AM, Gregory Pickett
wrote:<br>
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cite="mid:ff406df3cd8ec6d6fa1b23de16902a25@hellfiresecurity.com"
type="cite">
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<div>Hello list,<br>
<br>
If I have a new queue, named Tune, and I want to add it to the
ticket display for Incident Reports so that I can create a
ticket in the Tune queue from there, and have it linked to the
Incident Report, what do I need to do? Basically, I want to
do the same thing that we can currently do with Blocks in
Incidents. Just with Tune in Incident Reports.<br>
<br>
</div>
</blockquote>
<br>
Hi Greg,<br>
<br>
If you click on the Advanced tab on the Incident Report, you can
add links to other tickets just as with normal RT tickets.
However, RTIR hides the Links tab from the main view because the
workflow is centered on Incident Reports linking to Incidents. You
could modify the code to either add your new queue to Basics like
Incidents or possibly add the entire Links box to the Incident
Reports display.<br>
<br>
Depending on what you're trying to do, you could also set up a
saved search that shows IRs with a link to your Tune queue. <br>
<br>
Jim<br>
<br>
<blockquote
cite="mid:ff406df3cd8ec6d6fa1b23de16902a25@hellfiresecurity.com"
type="cite">
<div>Greg<br>
<br>
-- <br>
<div class="pre" style="margin: 0; padding: 0; font-family:
monospace"><span style="font-family:
tahoma,arial,helvetica,sans-serif; font-size: 10pt;">Gregory
Pickett, CISSP, GCIA, GPEN</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> Cybersecurity Operations</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> Hellfire Security</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> 1608 S. Ashland Ave.</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> #49583</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> Chicago, IL 60608</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> (312) 436-0133</span><br>
<span style="font-family: tahoma,arial,helvetica,sans-serif;
font-size: 10pt;"> <a moz-do-not-send="true"
href="http://www.hellfiresecurity.com" rel="noreferrer">www.hellfiresecurity.com</a></span></div>
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<pre wrap="">--------
RT 4.4 and RTIR Training Sessions (<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)
* Hamburg Germany — March 14 & 15, 2016</pre>
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RT 4.4 and RTIR Training Sessions (<a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016</pre>
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