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<body class='hmmessage'><div dir='ltr'>Hello,<div><div dir="ltr"><div><br></div><div>
<p style="font-family:Calibri;font-size:11.0pt;">I have introduced
custom statuses for <b>Incident </b>queue such as <i>working </i>and <i>suspended </i>in Lifecycle section of the RTIR
config file.</p>
<p style="font-family:Calibri;font-size:11.0pt;"> </p>
<p style="font-family:Calibri;font-size:11.0pt;">When I want to
change a status from <i>open </i>to <i>working</i>, the UI does not display like the
following:-</p>
<p style="font-family:Calibri;font-size:11.0pt;"><b><font color="#2672ec">Working Incident # 3</font></b></p>
<p style="font-family:Calibri;font-size:11.0pt;"> </p>
<p style="font-family:Calibri;font-size:11.0pt;">But instead it
displays:-</p>
<p style="font-family:Calibri;font-size:11.0pt;"><font color="#2672ec"><b>Incident #3: Reply
to All</b></font></p>
<p style="font-family:Calibri;font-size:11.0pt;"> </p>
<p style="font-family:Calibri;font-size:11.0pt;">Can anyone advise me
how to display the custom status name before the ticket number?</p><p style="font-family:Calibri;font-size:11.0pt;"><br></p><p style="font-family:Calibri;font-size:11.0pt;">Thanks in advance!</p><p style="font-family:Calibri;font-size:11.0pt;"><br></p><p style="font-family:Calibri;font-size:11.0pt;">Regards,</p><p style="font-family:Calibri;font-size:11.0pt;">Maricar</p>
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