<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">
Hello,
<div class=""><br class="">
</div>
<div class="">I was attempting to modify how a ticket is shown at <a href="https://rtir.domain.com/RTIR/Display.html?id=xxxxxxx" class="">https://rtir.domain.com/RTIR/Display.html?id=xxxxxxx</a> using the information from here:</div>
<div class=""><br class="">
</div>
<div class=""><a href="https://rt-wiki.bestpractical.com/wiki/CustomizingWithCallbacks" class="">https://rt-wiki.bestpractical.com/wiki/CustomizingWithCallbacks</a></div>
<div class=""><br class="">
</div>
<div class="">I quickly realized this would affect the display of tickets for RT using /Ticket.html?id=xxxxxx but not for RTIR.</div>
<div class=""><br class="">
</div>
<div class="">What it is I'm trying to do is make it so that correspondence added by the System User is hidden but viewable with a Show button if they wish to see it. I want to do something similar to how the show outgoing email thing works so by default the
ticket display shows only human communication but the System User correspondence can be shown.</div>
<div class=""><br class="">
</div>
<div class="">How and where does one create a callback for RTIR ticket displays where I can modify the output if the user who created the transaction is the System User?</div>
<div class=""><br class="">
<div class="">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">
<div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;">
--<br class="">
Landon Stewart<br class="">
Lead Analyst - Abuse and Security Management<br class="">
INTERNAP ®<br class="">
📧 <a href="mailto:lstewart@internap.com" class="">lstewart@internap.com</a><br class="">
🌍 <a href="http://www.internap.com" class="">www.internap.com</a></div>
</div>
</div>
<br class="">
</div>
</body>
</html>