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When viewing a ticket and scrolling down to the history where it shows the transactions the '#' beside each transaction is a link to that particular transaction but ours have an extra id=xxxxx parameter in each of them which makes them broken links if one tries
to use them.
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<div class="">The links for each are like this:</div>
<div class=""><a href="https://rt.hostname.tld/RTIR/Display.html?id=34294181?id=34294181#txn-4659441" class="">https://rt.hostname.tld/RTIR/Display.html?id=34294181?id=34294181#txn-4659441</a><br class="">
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<div class="">Instead of:</div>
<div class="">https://rt.hostname.tld/RTIR/Display.html?id=34294181#txn-4659441</div>
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<div class="">Where is this done and what could be the issue? I've been searching through the CallBacks and .html files and trying small changes but without much luck. </div>
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<div class="">The screenshot below shows the #'s I'm talking about.<br class="">
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<div class=""><img apple-inline="yes" id="4CB02306-A41F-4A5E-8A37-B42B94C3D453" height="293.5" width="620" apple-width="yes" apple-height="yes" src="cid:25360B18-C819-4D41-A629-593490F3308D@corp.iweb.com" class=""></div>
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--<br class="">
Landon Stewart<br class="">
Lead Analyst - Abuse and Security Management<br class="">
INTERNAP ®<br class="">
📧 lstewart@internap.com<br class="">
🌍 www.internap.com</div>
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