[Bps-public-commit] r19417 - RT-Extension-SLA/lib/RT/Extension

[ruz at bestpractical.com]

Author: ruz
Date: Mon May  4 15:13:52 2009
New Revision: 19417

Modified:
   RT-Extension-SLA/lib/RT/Extension/SLA.pm

Log:
* update TODO with some ideas

Modified: RT-Extension-SLA/lib/RT/Extension/SLA.pm
==============================================================================
--- RT-Extension-SLA/lib/RT/Extension/SLA.pm	(original)
+++ RT-Extension-SLA/lib/RT/Extension/SLA.pm	Mon May  4 15:13:52 2009
@@ -441,7 +441,20 @@
 
 }
 
-=head1 TODO
+=head1 TODO and CAVEATS
+
+    * [not implemented] KeepInLoop and Response deadlines need adjusting. For example
+      KeepInLoop is 2h and Response is 2h as well. Owner replies at point 0, deadline
+      is 2h, at 1h requestor replies with anything -> deadline is moved according to
+      response deadline to 3h when it must stay at 2h waiting for KeepInLoop follow up
+      from owner and then move to another KeepInLoop deadline at 4h.
+
+    * [not implemented] Manually entered Due date should be treated as Resolve deadline.
+      We should store it and use later, so this module can be used for projects. For
+      example: Response 4 hours, KeepInLoop 1 day, Resolve 5 b.days; these are defaults,
+      but any manual change to Due date changes Resolve deadline.
+
+    * [not implemented] WebUI
 
     * [implemented, TODO: tests for options in the config] default SLA for queues
 
@@ -451,8 +464,6 @@
       something else). So people would be able to handle tickets in the right
       order using Due dates.
 
-    * [not implemented] WebUI
-
 =head1 DESIGN
 
 =head2 Classes