[Bps-public-commit] RT-Extension-ActivityReports branch, master, updated. 77a3d12079e7365337fc35c0c2e277a66404183e

[Shawn Moore]

The branch, master has been updated
       via  77a3d12079e7365337fc35c0c2e277a66404183e (commit)
      from  fa87fc86b28ba0debc8faa234cf5da9201307542 (commit)

Summary of changes:
 README |   23 +++++++++++++++++++++--
 1 files changed, 21 insertions(+), 2 deletions(-)

- Log -----------------------------------------------------------------
commit 77a3d12079e7365337fc35c0c2e277a66404183e
Author: Shawn M Moore <sartak at bestpractical.com>
Date:   Fri Jun 11 13:04:46 2010 -0400

    Basic documentation of what this extension does

diff --git a/README b/README
index 5497393..29223c8 100644
--- a/README
+++ b/README
@@ -4,8 +4,27 @@ It is freely redistributable under the terms of version 2 of the GNU GPL.
 
 SUMMARY ---
 
-RT-Extension-ActivityReports provides a number of reporting tools to
-analyze the activity of your RT instance.
+The ActivityReports extension lets you see:
+
+    * activity detail - a table of ticket status per queue, and totals
+
+    * activity summary - a one-line summary of all updates made
+
+    * resolution comments - summary of when tickets were resolved, duration
+      between creation and (latest) resolution
+
+    * resolution statistics - for each queue, average duration between
+      creation and (latest) resolution over the last 30, 60, 90 days, and all time
+
+    * time worked statistics - for each user, a table of every queue and how
+      long that user has worked on tickets that have been resolved in a
+      particular timeframe. for example, you can see how much time Joe has
+      spent on Basic Support (queue) tickets that have been resolved the day
+      after they were created
+
+All of these reports can be filtered by actor, arbitrary search query,
+and/or between two dates, so it's quite flexible.
+
 
 INSTALLATION ---
 

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