[Bps-public-commit] rt-extension-helpdesk branch, master, updated. ff85315f269f598deb5d58805f2a6803e1a8eecc

[Craig Kaiser]

The branch, master has been updated
       via  ff85315f269f598deb5d58805f2a6803e1a8eecc (commit)
       via  3776fa0f42f30dc225b015e008ba4fe0d7469993 (commit)
      from  ce8efb3f327dfc0f36d704516c296db96b006e0b (commit)

Summary of changes:
 etc/Helpdesk_Config.pm |   5 +++
 etc/initialdata        | 113 +++++++++++++++++++++++++++++++++++++++++++++++++
 2 files changed, 118 insertions(+)
 create mode 100644 etc/Helpdesk_Config.pm

- Log -----------------------------------------------------------------
commit 3776fa0f42f30dc225b015e008ba4fe0d7469993
Author: craig kaiser <craig at bestpractical.com>
Date:   Mon Mar 29 12:17:32 2021 -0400

    Add example helpdesk custom fields

diff --git a/etc/Helpdesk_Config.pm b/etc/Helpdesk_Config.pm
new file mode 100644
index 0000000..72880d1
--- /dev/null
+++ b/etc/Helpdesk_Config.pm
@@ -0,0 +1,5 @@
+Set(%CustomFieldGroupings,
+ 'RT::Ticket' => [
+      'Helpdesp Information' => ['Severity', 'Service Impacted'],
+  ],
+);
diff --git a/etc/initialdata b/etc/initialdata
index e385784..3e4738a 100644
--- a/etc/initialdata
+++ b/etc/initialdata
@@ -48,6 +48,36 @@ push @ACL, map {
     }
 } @SupportRepresentativeRights;
 
+our @CustomFields = (
+    {
+        Name        => 'Severity',
+        Type        => 'SelectSingle',
+        LookupType  => 'RT::Queue-RT::Ticket',
+        Description => 'Severity of finding',
+        ApplyTo     => 'Support',
+        RenderType  => 'Dropdown',
+        Values      => [
+            { Name => 'Low',    SortOrder => 1 },
+            { Name => 'Medium', SortOrder => 2 },
+            { Name => 'High',   SortOrder => 3 },
+        ],
+    },
+    {
+        Name        => 'Service Impacted',
+        Type        => 'AutocompleteSingle',
+        LookupType  => 'RT::Queue-RT::Ticket',
+        Description => 'Which service is impacted by this ticket',
+        ApplyTo     => 'Support',
+        Values      => [
+            { Name => 'Email', SortOrder => 1 },
+            { Name => 'Website', SortOrder => 2 },
+            { Name => 'Auth Services', SortOrder => 3 },
+            { Name => 'Document Sharing', SortOrder => 4 },
+            { Name => 'Chat', SortOrder => 5 },
+        ],
+    },
+);
+
 our @ScripActions = (
     {
       Name        => 'Set Status - waiting for customer',

commit ff85315f269f598deb5d58805f2a6803e1a8eecc
Author: craig kaiser <craig at bestpractical.com>
Date:   Mon Mar 29 12:18:06 2021 -0400

    Add support dashboard and saved search

diff --git a/etc/initialdata b/etc/initialdata
index 3e4738a..4c1cca9 100644
--- a/etc/initialdata
+++ b/etc/initialdata
@@ -126,3 +126,86 @@ our @Scrips = (
         Stage           => 'TransactionCreate',
     },
 );
+
+
+our @Attributes = (
+    {
+        Name        => 'SavedSearch',
+        Description => 'Highest severity tickets waiting on support',
+        Object      => sub {
+            my $GroupName = 'Support';
+            my $group     = RT::Group->new( RT->SystemUser );
+
+            my( $ret, $msg ) = $group->LoadUserDefinedGroup( $GroupName );
+            die $msg unless $ret;
+
+            return $group;
+        },
+        Content     => {
+            Format => qq[''<b><a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
+'<b><a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject',
+Status,
+Owner,
+Priority,
+'__NEWLINE__',
+'<small>__Requestors__</small>',
+'<small>__CreatedRelative__</small>',
+'__CustomFieldView.{Severity}__',
+'__CustomField.{Service Impacted}__'],
+            Query   => "Queue = 'Support' AND (  Status = 'waiting for support' OR Status = 'open' OR Status = 'new' )",
+            OrderBy => 'Priority',
+            Order   => 'DESC'
+        },
+    },
+);
+
+our @Final = (sub {
+    my $GroupName = 'Support';
+    my $group     = RT::Group->new( RT->SystemUser );
+
+    my ( $ret, $msg ) = $group->LoadUserDefinedGroup( $GroupName );
+    die $msg unless $ret;
+
+    my $root = RT::User->new( RT->SystemUser );
+    $root->Load( 'root' );
+
+    ($ret, $msg) =  $group->AddMember( $root->PrincipalObj->Id );
+    print "Could not load root user: $msg\n" unless $ret;
+
+    foreach my $right ( qw/SeeGroupDashboard ShowSavedSearches EditSavedSearches ModifyGroupDashboard/ ) {
+        ($ret, $msg) = $group->PrincipalObj->GrantRight( Right => $right, Object => $group );
+        print "Failed to grant right $right: $msg\n" unless $ret;
+    }
+
+    # Create our new dashboard
+    my $dashboard = RT::Dashboard->new( RT->SystemUser );
+    ($ret, $msg) = $dashboard->Save(
+        Name    => 'Support',
+        Privacy => 'RT::Group-'.$group->Id,
+    );
+    die "Could not create dashboard! $msg\n" unless $ret;
+
+    my $saved_search = RT::Attribute->new( RT->SystemUser );
+    ($ret, $msg) = $saved_search->LoadByCols(
+      Name        => 'SavedSearch',
+      Description => 'Highest severity tickets waiting on support',
+      ObjectType  => 'RT::Group',
+      ObjectId    => $group->Id,
+    );
+    die "Could not load highest severity saved search: $msg" unless $ret;
+
+    ($ret, $msg) = $dashboard->Update( Panes => {
+        body => [
+            {
+                description    => "Saved Search: Highest severity tickets waiting on support",
+                id             => $saved_search->Id,
+                pane           => "body",
+                portlet_type   => "search",
+                privacy        => "RT::Group-".$group->Id
+            }
+        ],
+        sidebar => [
+        ]
+    });
+    die "$msg" unless $ret;
+});

-----------------------------------------------------------------------