[Rt-commit] r4716 - rtir/branches/1.9-EXPERIMENTAL
alexmv at bestpractical.com
alexmv at bestpractical.com
Wed Mar 8 19:19:42 EST 2006
Author: alexmv
Date: Wed Mar 8 19:19:41 2006
New Revision: 4716
Modified:
rtir/branches/1.9-EXPERIMENTAL/ (props changed)
rtir/branches/1.9-EXPERIMENTAL/README
Log:
r8459 at zoq-fot-pik: chmrr | 2006-03-08 19:19:32 -0500
* Wording tweaks
Modified: rtir/branches/1.9-EXPERIMENTAL/README
==============================================================================
--- rtir/branches/1.9-EXPERIMENTAL/README (original)
+++ rtir/branches/1.9-EXPERIMENTAL/README Wed Mar 8 19:19:41 2006
@@ -27,46 +27,47 @@
New Search UI
- This includes a 3.7-style search UI, and menu changes to
- accomodate this. Instead of search results and criteria being
- displayed on a single page, you can now choose the 'Refine'
- menu option to refine your search and re-run it after you've
- added all of your criteria. This also include extracting results
- in RSS and spreadsheet formats.
+ This includes a 3.7-style search UI, and menu changes to
+ accomodate this. Instead of search results and criteria being
+ displayed on a single page, you can now choose the 'Refine' menu
+ option to refine your search and re-run it after you've added all
+ of your criteria. This also includes extracting results to RSS and
+ spreadsheet formats.
Configurable Search Results
- Search result formats are configurable in RTIR_Config.pm, so you
- can easily choose which fields you would like to have displayed
- for RTIR searches.
+ Search result formats are configurable in the RTIR configuration
+ file, so you can easily choose which fields you would like to have
+ displayed for RTIR searches.
Configurable RTIR home page
- You can choose which one components (portlets) you want to see
- on the RTIR's main page from list. That could be portlets specific
- for RTIR or from RT-3.7 core.
+ You can choose which components (portlets) you want to see on
+ RTIR's main page, including portlets from both RTIR and core RT.
Per user interface configuration
- Previouse and other configuration options can be configured for
- each user separately.
+ Users can change RT's appearance through their preferences,
+ including adjusting portlets, default search results, and ticket
+ transaction order.
Integration between RTIR and RTFM
- Now RTIR is distributed with add-rtfm-objects script that adds default
- RTFM classes, templates and rights for better integration with RTIR.
+ Now RTIR is distributed with add-rtfm-objects script that adds
+ default RTFM classes, templates and rights for better integration
+ with RTIR.
Create Incident with Investigation
- New interface allow to create Incident and run Investigation
- from the same page at once.
+ New interface allows the user to create an Incident and run an
+ Investigation from the same page..
-Incident Report can be linked to multiple Incidents.
+Incident Reports can be linked to multiple Incidents.
Quick states filter
- While browsing children linked to incident you can filter list by
- state field.
+ While browsing children linked to an incident you can filter the
+ list by the their state.
Bulk Abandon
@@ -74,30 +75,30 @@
Disable Blocks queue
- Blocks queue and its functionality can be disabled in RTIR config
- file.
+ Blocks queue and its functionality can be disabled in the RTIR
+ configuration file.
Advanced operations with RTIR tickets
- New 'Advanced' ticket's subtab allow to move misplaced tickets,
- merge responses without ticket number in subject and do other
+ New 'Advanced' ticket's subtab allows the user to move misplaced
+ tickets, merge wayward responses, and do other low-level
maintainance tasks.
Business::SLA
- Service Level Agreement (SLA) calculations are now handled by
- the Business::SLA module, which offers more flexibility. You
- can specify SLAs with business minutes, real minutes, or both.
+ Service Level Agreement (SLA) calculations are now handled by the
+ Business::SLA module, which offers more flexibility. You can
+ specify SLAs with business minutes, real minutes, or both.
Scrips
- Scrip actions and conditions are now in perl modules, so that
- they're easier to customize.
+ RTIR-specific scrip actions and conditions are now in perl
+ modules, so they're easier to customize.
Standardized Components
- RTIR 1.2 uses more of RT's core components, making it easier
- to customize and maintain.
+ RTIR 1.2 uses more of RT's core components, making it easier to
+ customize and maintain.
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