[Rt-commit] r4880 - in rtir/branches/1.9-EXPERIMENTAL: etc
ruz at bestpractical.com
ruz at bestpractical.com
Wed Mar 29 17:27:15 EST 2006
Author: ruz
Date: Wed Mar 29 17:27:14 2006
New Revision: 4880
Modified:
rtir/branches/1.9-EXPERIMENTAL/ (props changed)
rtir/branches/1.9-EXPERIMENTAL/etc/initialdata
Log:
r1090 at cubic-pc: cubic | 2006-03-30 00:21:31 +0400
* shufle things around
Modified: rtir/branches/1.9-EXPERIMENTAL/etc/initialdata
==============================================================================
--- rtir/branches/1.9-EXPERIMENTAL/etc/initialdata (original)
+++ rtir/branches/1.9-EXPERIMENTAL/etc/initialdata Wed Mar 29 17:27:14 2006
@@ -425,200 +425,209 @@
);
@Scrips = (
- { Description => 'NotifyOnLaunch',
- Queue => 'Investigations',
- ScripCondition => 'On Create',
- ScripAction => 'Notify Requestors',
- Template => 'LaunchMessage' },
- { Description => 'NotifyOnCreate',
- Queue => 'Blocks',
- ScripCondition => 'On Create',
- ScripAction => 'Notify Requestors',
- Template => 'NewMessage' },
- { Description => "DetectUserResponse",
- Queue => 'Incident Reports',
- ScripCondition => 'RTIR Customer Response',
- ScripAction => 'RTIR Set Due to Now',
- Template => 'Blank' },
- { Description => "DetectUserResponse",
- Queue => 'Investigations',
- ScripCondition => 'RTIR Customer Response',
- ScripAction => 'RTIR Set Due to Now',
- Template => 'Blank' },
- { Description => "DetectUserResponse",
- Queue => 'Blocks',
- ScripCondition => 'RTIR Customer Response',
- ScripAction => 'RTIR Set Due to Now',
- Template => 'Blank' },
- { Description => "DetectStaffResponse",
- Queue => 'Incident Reports',
- ScripCondition => 'RTIR Staff Response',
- ScripAction => 'RTIR Set Due Correspond',
- Template => 'Blank' },
- { Description => "DetectStaffResponse",
- Queue => 'Investigations',
- ScripCondition => 'RTIR Staff Response',
- ScripAction => 'RTIR Set Due Correspond',
- Template => 'Blank' },
- { Description => "DetectStaffResponse",
- Queue => 'Blocks',
- ScripCondition => 'RTIR Staff Response',
- ScripAction => 'RTIR Set Due Correspond',
- Template => 'Blank' },
- { Description => "SetStartsDate",
- Queue => 'Incidents',
- ScripCondition => 'On Create',
- ScripAction => 'RTIR Set Starts to Now',
+ { Description => 'NotifyOnLaunch',
+ Queue => 'Investigations',
+ ScripCondition => 'On Create',
+ ScripAction => 'Notify Requestors',
+ Template => 'LaunchMessage' },
+ { Description => 'NotifyOnCreate',
+ Queue => 'Blocks',
+ ScripCondition => 'On Create',
+ ScripAction => 'Notify Requestors',
+ Template => 'NewMessage' },
+
+ { Description => "DetectUserResponse",
+ Queue => 'Incident Reports',
+ ScripCondition => 'RTIR Customer Response',
+ ScripAction => 'RTIR Set Due to Now',
+ Template => 'Blank' },
+ { Description => "DetectUserResponse",
+ Queue => 'Investigations',
+ ScripCondition => 'RTIR Customer Response',
+ ScripAction => 'RTIR Set Due to Now',
+ Template => 'Blank' },
+ { Description => "DetectUserResponse",
+ Queue => 'Blocks',
+ ScripCondition => 'RTIR Customer Response',
+ ScripAction => 'RTIR Set Due to Now',
+ Template => 'Blank' },
+
+ { Description => "DetectStaffResponse",
+ Queue => 'Incident Reports',
+ ScripCondition => 'RTIR Staff Response',
+ ScripAction => 'RTIR Set Due Correspond',
+ Template => 'Blank' },
+ { Description => "DetectStaffResponse",
+ Queue => 'Investigations',
+ ScripCondition => 'RTIR Staff Response',
+ ScripAction => 'RTIR Set Due Correspond',
+ Template => 'Blank' },
+ { Description => "DetectStaffResponse",
+ Queue => 'Blocks',
+ ScripCondition => 'RTIR Staff Response',
+ ScripAction => 'RTIR Set Due Correspond',
+ Template => 'Blank' },
+
+ { Description => "SetStartsDate",
+ Queue => 'Incidents',
+ ScripCondition => 'On Create',
+ ScripAction => 'RTIR Set Starts to Now',
CustomPrepareCode => '1',
- Template => 'Blank' },
- { Description => "SetDue",
- Queue => 'Incident Reports',
- ScripCondition => 'On Create',
- ScripAction => 'RTIR Set Due by SLA',
- Template => 'Blank' },
- { Description => "SetStarts",
- Queue => 'Incident Reports',
- ScripCondition => 'On Create',
- ScripAction => 'RTIR Set Starts by Business Hours',
- Template => 'Blank' },
- { Description => "SetStarts",
- Queue => 'Investigations',
- ScripCondition => 'On Create',
- ScripAction => 'RTIR Set Starts by Business Hours',
- Template => 'Blank' },
- { Description => "SetStarts",
- Queue => 'Blocks',
- ScripCondition => 'On Create',
- ScripAction => 'RTIR Set Starts by Business Hours',
- Template => 'Blank' },
- { Description => "SetDue",
- Queue => 'Investigations',
- ScripCondition => 'On Create',
- ScripAction => 'RTIR Set Due Correspond',
- Template => 'Blank' },
- { Description => "SetDue",
- Queue => 'Blocks',
- ScripCondition => 'On Create',
- ScripAction => 'RTIR Set Due Correspond',
- Template => 'Blank' },
- { Description => "UnsetDue",
- Queue => 'Incident Reports',
- ScripCondition => 'RTIR Close Ticket',
- ScripAction => 'RTIR Unset Due',
- Template => 'Blank' },
- { Description => "UnsetDue",
- Queue => 'Investigations',
- ScripCondition => 'RTIR Close Ticket',
- ScripAction => 'RTIR Unset Due',
- Template => 'Blank' },
- { Description => "UnsetDue",
- Queue => 'Blocks',
- ScripCondition => 'RTIR Close Ticket',
- ScripAction => 'RTIR Unset Due',
- Template => 'Blank' },
- { Description => "UnsetDue",
- Queue => 'Blocks',
- ScripCondition => 'RTIR Close Ticket',
- ScripAction => 'RTIR Unset Due',
- Template => 'Blank' },
- { Description => "SetDueReopen",
- Queue => 'Incident Reports',
- ScripCondition => 'RTIR Reopen Ticket',
- ScripAction => 'RTIR Set Due Reopen',
- Template => 'Blank' },
- { Description => "SetDueReopen",
- Queue => 'Investigations',
- ScripCondition => 'RTIR Reopen Ticket',
- ScripAction => 'RTIR Set Due Reopen',
- Template => 'Blank' },
- { Description => "SetDueReopen",
- Queue => 'Blocks',
- ScripCondition => 'RTIR Reopen Ticket',
- ScripAction => 'RTIR Set Due Reopen',
- Template => 'Blank' },
- { Description => "SetHowReported",
- Queue => 'Incident Reports',
- ScripCondition => 'On Create',
- ScripAction => 'RTIR Set How Reported',
- Template => 'Blank' },
- { Description => "SetRTIRState",
- Queue => 'Blocks',
- ScripCondition => 'RTIR Require State Change',
- ScripAction => 'RTIR Set Block State',
- Template => 'Blank', },
- { Description => "SetRTIRState",
- Queue => 'Incident Reports',
- ScripCondition => 'RTIR Require State Change',
- ScripAction => 'RTIR Set Incident Report State',
- Template => 'Blank', },
-
- { Description => "SetRTIRState",
- Queue => 'Investigations',
- ScripCondition => 'RTIR Require State Change',
- ScripAction => 'RTIR Set Investigation State',
- Template => 'Blank', },
-
- { Description => "SetRTIRState",
- Queue => 'Incidents',
- ScripCondition => 'RTIR Require State Change',
- ScripAction => 'RTIR Set Incident State',
- Template => 'Blank', },
-
- { Description => "SetRTIRState",
- Queue => 'Incident Reports',
- ScripCondition => 'RTIR Require Due Change',
- ScripAction => 'RTIR Set Incident Due',
- Template => 'Blank', },
- { Description => "SetRTIRState",
- Queue => 'Investigations',
- ScripCondition => 'RTIR Require Due Change',
- ScripAction => 'RTIR Set Incident Due',
- Template => 'Blank', },
- { Description => "SetRTIRState",
- Queue => 'Blocks',
- ScripCondition => 'RTIR Require Due Change',
- ScripAction => 'RTIR Set Incident Due',
- Template => 'Blank', },
-
- { Description => "ResolveAllChildren",
- Queue => 'Incidents',
- ScripCondition => 'On Status Change',
- ScripAction => 'RTIR Resolve Children',
- Template => 'Blank', },
- { Description => "FixOwnership",
- Queue => 'Incidents',
- ScripCondition => 'On Owner Change',
- ScripAction => 'RTIR Change Child Ownership',
- Template => 'Blank', },
- { Description => "FixOwnership",
- Queue => 'Incident Reports',
- ScripCondition => 'On Owner Change',
- ScripAction => 'RTIR Change Parent Ownership',
- Template => 'Blank', },
- { Description => "FixOwnership",
- Queue => 'Investigations',
- ScripCondition => 'On Owner Change',
- ScripAction => 'RTIR Change Parent Ownership',
- Template => 'Blank', },
- { Description => "FixOwnership",
- Queue => 'Blocks',
- ScripCondition => 'On Owner Change',
- ScripAction => 'RTIR Change Parent Ownership',
- Template => 'Blank', },
- { Description => "ReopenIncident",
- Queue => 'Incident Reports',
- ScripCondition => 'On Status Change',
- ScripAction => 'RTIR Open Parent',
- Template => 'Blank', },
- { Description => "ReopenIncident",
- Queue => 'Investigations',
- ScripCondition => 'On Status Change',
- ScripAction => 'RTIR Open Parent',
- Template => 'Blank', },
- { Description => "ReopenIncident",
- Queue => 'Blocks',
- ScripCondition => 'On Status Change',
- ScripAction => 'RTIR Open Parent',
+ Template => 'Blank' },
+ { Description => "SetStarts",
+ Queue => 'Incident Reports',
+ ScripCondition => 'On Create',
+ ScripAction => 'RTIR Set Starts by Business Hours',
+ Template => 'Blank' },
+ { Description => "SetStarts",
+ Queue => 'Investigations',
+ ScripCondition => 'On Create',
+ ScripAction => 'RTIR Set Starts by Business Hours',
+ Template => 'Blank' },
+ { Description => "SetStarts",
+ Queue => 'Blocks',
+ ScripCondition => 'On Create',
+ ScripAction => 'RTIR Set Starts by Business Hours',
+ Template => 'Blank' },
+
+ { Description => "SetDue",
+ Queue => 'Incident Reports',
+ ScripCondition => 'On Create',
+ ScripAction => 'RTIR Set Due by SLA',
+ Template => 'Blank' },
+ { Description => "SetDue",
+ Queue => 'Investigations',
+ ScripCondition => 'On Create',
+ ScripAction => 'RTIR Set Due Correspond',
+ Template => 'Blank' },
+ { Description => "SetDue",
+ Queue => 'Blocks',
+ ScripCondition => 'On Create',
+ ScripAction => 'RTIR Set Due Correspond',
+ Template => 'Blank' },
+
+ { Description => "UnsetDue",
+ Queue => 'Incident Reports',
+ ScripCondition => 'RTIR Close Ticket',
+ ScripAction => 'RTIR Unset Due',
+ Template => 'Blank' },
+ { Description => "UnsetDue",
+ Queue => 'Investigations',
+ ScripCondition => 'RTIR Close Ticket',
+ ScripAction => 'RTIR Unset Due',
+ Template => 'Blank' },
+ { Description => "UnsetDue",
+ Queue => 'Blocks',
+ ScripCondition => 'RTIR Close Ticket',
+ ScripAction => 'RTIR Unset Due',
+ Template => 'Blank' },
+ { Description => "UnsetDue",
+ Queue => 'Blocks',
+ ScripCondition => 'RTIR Close Ticket',
+ ScripAction => 'RTIR Unset Due',
+ Template => 'Blank' },
+
+ { Description => "SetDueReopen",
+ Queue => 'Incident Reports',
+ ScripCondition => 'RTIR Reopen Ticket',
+ ScripAction => 'RTIR Set Due Reopen',
+ Template => 'Blank' },
+ { Description => "SetDueReopen",
+ Queue => 'Investigations',
+ ScripCondition => 'RTIR Reopen Ticket',
+ ScripAction => 'RTIR Set Due Reopen',
+ Template => 'Blank' },
+ { Description => "SetDueReopen",
+ Queue => 'Blocks',
+ ScripCondition => 'RTIR Reopen Ticket',
+ ScripAction => 'RTIR Set Due Reopen',
+ Template => 'Blank' },
+
+ { Description => "SetHowReported",
+ Queue => 'Incident Reports',
+ ScripCondition => 'On Create',
+ ScripAction => 'RTIR Set How Reported',
+ Template => 'Blank' },
+
+ { Description => "SetRTIRState",
+ Queue => 'Blocks',
+ ScripCondition => 'RTIR Require State Change',
+ ScripAction => 'RTIR Set Block State',
+ Template => 'Blank', },
+ { Description => "SetRTIRState",
+ Queue => 'Incident Reports',
+ ScripCondition => 'RTIR Require State Change',
+ ScripAction => 'RTIR Set Incident Report State',
+ Template => 'Blank', },
+ { Description => "SetRTIRState",
+ Queue => 'Investigations',
+ ScripCondition => 'RTIR Require State Change',
+ ScripAction => 'RTIR Set Investigation State',
+ Template => 'Blank', },
+ { Description => "SetRTIRState",
+ Queue => 'Incidents',
+ ScripCondition => 'RTIR Require State Change',
+ ScripAction => 'RTIR Set Incident State',
+ Template => 'Blank', },
+
+# XXX: description is duplication, but set Due of the incident
+ { Description => "SetRTIRState",
+ Queue => 'Incident Reports',
+ ScripCondition => 'RTIR Require Due Change',
+ ScripAction => 'RTIR Set Incident Due',
+ Template => 'Blank', },
+ { Description => "SetRTIRState",
+ Queue => 'Investigations',
+ ScripCondition => 'RTIR Require Due Change',
+ ScripAction => 'RTIR Set Incident Due',
+ Template => 'Blank', },
+ { Description => "SetRTIRState",
+ Queue => 'Blocks',
+ ScripCondition => 'RTIR Require Due Change',
+ ScripAction => 'RTIR Set Incident Due',
+ Template => 'Blank', },
+
+ { Description => "ResolveAllChildren",
+ Queue => 'Incidents',
+ ScripCondition => 'On Status Change',
+ ScripAction => 'RTIR Resolve Children',
+ Template => 'Blank', },
+
+ { Description => "FixOwnership",
+ Queue => 'Incidents',
+ ScripCondition => 'On Owner Change',
+ ScripAction => 'RTIR Change Child Ownership',
+ Template => 'Blank', },
+ { Description => "FixOwnership",
+ Queue => 'Incident Reports',
+ ScripCondition => 'On Owner Change',
+ ScripAction => 'RTIR Change Parent Ownership',
+ Template => 'Blank', },
+ { Description => "FixOwnership",
+ Queue => 'Investigations',
+ ScripCondition => 'On Owner Change',
+ ScripAction => 'RTIR Change Parent Ownership',
+ Template => 'Blank', },
+ { Description => "FixOwnership",
+ Queue => 'Blocks',
+ ScripCondition => 'On Owner Change',
+ ScripAction => 'RTIR Change Parent Ownership',
+ Template => 'Blank', },
+
+ { Description => "ReopenIncident",
+ Queue => 'Incident Reports',
+ ScripCondition => 'On Status Change',
+ ScripAction => 'RTIR Open Parent',
+ Template => 'Blank', },
+ { Description => "ReopenIncident",
+ Queue => 'Investigations',
+ ScripCondition => 'On Status Change',
+ ScripAction => 'RTIR Open Parent',
+ Template => 'Blank', },
+ { Description => "ReopenIncident",
+ Queue => 'Blocks',
+ ScripCondition => 'On Status Change',
+ ScripAction => 'RTIR Open Parent',
Template => 'Blank', },
);
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