[Rt-commit] r6397 - in rtir/branches/2.1-EXPERIMENTAL: .

[ruz at bestpractical.com]

Author: ruz
Date: Thu Nov  9 22:04:29 2006
New Revision: 6397

Modified:
   rtir/branches/2.1-EXPERIMENTAL/   (props changed)
   rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod

Log:
 r1822 at cubic-pc:  cubic | 2006-11-09 15:48:31 +0300
 * add glossary


Modified: rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod
==============================================================================
--- rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod	(original)
+++ rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod	Thu Nov  9 22:04:29 2006
@@ -81,4 +81,21 @@
 
 The abandon action allows a user to reject an incident and all its children.
 
+
+=head2 Glossary
+
+=over 4
+
+=item active ticket
+
+Within RTIR a ticket is C<active> if its state is C<new>, C<open>, C<pending
+activation>, C<active> or C<pending removal>. See also C<inactive ticket>.
+
+=item inactive ticket
+
+Within RTIR a ticket is C<inactive> if its state is C<resolved>, C<rejected>,
+C<abandoned> or C<removed>. See also C<active ticket>.
+
+=back
+
 =cut