[Rt-commit] r6410 - in rtir/branches/2.1-EXPERIMENTAL: .
ruz at bestpractical.com
ruz at bestpractical.com
Sat Nov 11 20:18:44 EST 2006
Date: Sat Nov 11 20:18:44 2006
New Revision: 6410
rtir/branches/2.1-EXPERIMENTAL/ (props changed)
r1828 at cubic-pc: cubic | 2006-11-12 04:32:36 +0300
* update tutorial
--- rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod (original)
+++ rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod Sat Nov 11 20:18:44 2006
@@ -1,5 +1,8 @@
+=head1 RTIR Tutorial
-=head2 Merging tickets
+=head2 Operations with tickets
+=head3 Merging tickets
It happens that after some investigation, it turns out that
two Incidents actually are the same, e.g. where dynamic IP addresses
@@ -43,7 +46,7 @@
The merge operation B<can't be reversed> and should be used with
-=head3 Technical details
+=head4 Technical details
There is some technical details users may be interested in.
@@ -77,7 +80,7 @@
into a ticket in non RTIR's queues. ACL checks still apply.
In general workflow this operation should be avoided.
-=head2 Splitting tickets
+=head3 Splitting tickets
Split operation allows user to create new ticket from the existing one.
When a user selects the 'Split' tab he will see a new ticket creation form
@@ -94,7 +97,7 @@
would be send after split. However you can use "Don't send any emails to
correspondents" checkbox from the split page to avoid notifications.
-=head2 Rejecting an IR
+=head3 Rejecting an IR
Rejecting means "we're not going to work on the ticket". There is several
reasons to do this: the ticket is spam, problem wouldn't be solved, it's
@@ -114,7 +117,7 @@
use 'Quick Reject' tab and reject the current IR without even opening
the reject form.
-=head3 Rejecting many IRs at once (bulk reject)
+=head4 Rejecting many IRs at once (bulk reject)
On the RTIR home page at the bottom of 'New unlinked Incident Reports' box
you can see 'Bulk Reject' link. Following that link you can open interface
@@ -129,7 +132,7 @@
could reject unowned) with the bulk reject interface, these IRs would be
skipped with a notice even if you'd selected some.
-=head2 Abandoning incidents
+=head3 Abandoning incidents
This operation is quite similar to rejecting an IR, but when you're
abandoning an incident you also reject IRs, resolve investigations and
@@ -163,11 +166,44 @@
this ticket is still linked to open incident and left unchanged. In such
situation the incident is abandoned.
-=head3 Abandoning many incidents at once (bulk abandon)
+=head4 Abandoning many incidents at once (bulk abandon)
Use a bulk abandon subtab under the incidents tab to abandon multiple
incidents at once.
+=head2 Custom fields
+This custom field allow you to associate IPs or IP ranges with a ticket.
+You can enter information in several formats:
+* IP - single IP with decimal units separated by dot;
+* IP range - interval separated with C<->, for example C<192.168.20.0-192.168.20.255>,
+both ends of the interval are included range;
+* CIDR block - IP range in the CIDR format, for example 172.16/24, as you
+can see short form is also supported, RTIR converts ranges in this format
+to IP-IP form.
+You can set value of the custom field on create or later through edit page
+of a ticket. You can enter several values at once, one per line, as well
+you could mix different formats. Create or update action fail if you enter
+incorrect values with an error message, you chould fix problem and resubmit
+form. On create IPs and CIDR blocks are also parsed from a text of the
+message and added to the ticket.
+=head4 Searching by IP
+You can use the same input formats to search by IP, CIDR or range. On a query
+builder page you can see input box for IP condition, enter an IP, range or CIDR
+and add the condition to the current query, return back to search results.
+You should see tickets that have at least one IP from the range. But you
+should note that validation of the input is not implemented in the query
+builder and you may enter incorrect value, be careful.
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