[Rt-commit] r6252 - in rtir/branches/2.1-EXPERIMENTAL: .
ruz at bestpractical.com
ruz at bestpractical.com
Mon Oct 23 21:31:19 EDT 2006
Date: Mon Oct 23 21:31:18 2006
New Revision: 6252
rtir/branches/2.1-EXPERIMENTAL/ (props changed)
r1749 at cubic-pc: cubic | 2006-10-24 05:04:10 +0400
* docs update
--- rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod (original)
+++ rtir/branches/2.1-EXPERIMENTAL/docs/Tutorial.pod Mon Oct 23 21:31:18 2006
@@ -26,18 +26,18 @@
Users can merge tickets only if they have the right 'ModifyTicket'
on both tickets.
-RTIR's merge operation allows a user to merge tickets with
-tickets in the same queue. Within RTIR, IRs and Investigations
-can be merged. When a user opens a ticket's display page there is
-a 'Merge' option in the page's tabs. The Merge page is split
-into two blocks. The first one is a list of other children of
-the parent incident(s) of the current ticket. It's empty if
-the ticket is not linked to any incidents or if there is no
-candidate to merge into.
+Within RTIR, IRs and Investigations can be merged, while other
+RTIR's tickets can be mereged with tickets in the same queue.
+When a user opens a ticket's display page there is a 'Merge'
+option in the page's tabs. The Merge page is split into two
+blocks. The first one is a list of other children of the parent
+incident(s) of the current ticket. It's empty if the ticket is
+not linked to any incidents or if there is no candidate to
The second box contains other tickets you can merge into,
-tickets are grouped by type, if it's possible to merge the
-ticket into a ticket of another type. (for example, you can
+tickets are grouped by queue, if it's possible to merge the
+ticket into a ticket in another queue. (for example, you can
merge an IR into an Investigation). Note that if a user
merges an IR into an Investigation then investigation is always
used as the target ticket.
@@ -62,16 +62,21 @@
history, formatted as text in the message box. The user can change any and all
values before creating a new ticket.
-"Split" tickets cand only be created in the same queue as the ticket they're
+"Split" tickets can only be created in the same queue as the ticket they're
+Note that the split action is implemented over "create" function and if
+your RTIR configured to notify requestors (correspondents) then mail(s)
+would be send after split. However you can use "Don't send any emails to
+correspondents" checkbox from the split page.
=head2 Abandon and Reject
These operations are quite similar to each other. A rejected ticket is not
availble for many operations and this state is treated as inactive.
Rejected tickets are still available for searches and can be reopened,
-but RTIR's default interfaces hide are designed to hide such tickets,
+but RTIR's default interfaces are designed to hide such tickets,
so people can concentrate on new and open tickets.
The abandon action allows a user to reject an incident and all its children.
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