[Rt-commit] r6338 - in rt/branches/3.7-EXPERIMENTAL: .

schwern at bestpractical.com schwern at bestpractical.com
Tue Oct 31 20:55:22 EST 2006

Author: schwern
Date: Tue Oct 31 20:55:22 2006
New Revision: 6338

   rt/branches/3.7-EXPERIMENTAL/   (props changed)

 r24985 at windhund:  schwern | 2006-10-31 16:58:41 -0500
 Add a section explaining why you'd want to use RT::Shredder.

Modified: rt/branches/3.7-EXPERIMENTAL/lib/RT/Shredder.pm
--- rt/branches/3.7-EXPERIMENTAL/lib/RT/Shredder.pm	(original)
+++ rt/branches/3.7-EXPERIMENTAL/lib/RT/Shredder.pm	Tue Oct 31 20:55:22 2006
@@ -34,7 +34,24 @@
 RT::Shredder is extention to RT which allows you to permanently delete
 data from the RT database.  Shredder supports the deletion of almost
-all RT objects (Tickets, Transactions, Attachments, Users...)
+all RT objects (Tickets, Transactions, Attachments, Users...).
+=head2 Why do you want this?
+Normally in RT, "deleting" an item simply deactivates it and makes it
+invisible from view.  This is done to retain full history and
+auditability of your tickets.  For most RT users this is fine and they
+have no need of RT::Shredder.
+But in some large and heavily used RT instances the database can get
+clogged up with junk, particularly spam.  This can slow down searches
+and bloat the size of the database.  For these users, RT::Shredder
+allows them to completely clear the database of this unwanted junk.
+An additional use of Shredder is to obliterate sensitive information
+(passwords, credit card numbers, ...) which might have made their way
+into RT.
 =head2 Command line tools (CLI)

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