[Rt-commit] r6070 - in RT-Extension-TicketAging: .

[schwern at bestpractical.com]

Author: schwern
Date: Wed Sep 27 23:15:17 2006
New Revision: 6070

Modified:
   RT-Extension-TicketAging/   (props changed)
   RT-Extension-TicketAging/lib/RT/Extension/TicketAging.pm

Log:
 r19387 at Master-Windhund-IV:  schwern | 2006-09-27 20:15:05 -0700
 Correct the docs about the aging of the tickets.  I had written it as if
 a ticket had to spend time in each stage rather than it being an absolute
 amount of time.


Modified: RT-Extension-TicketAging/lib/RT/Extension/TicketAging.pm
==============================================================================
--- RT-Extension-TicketAging/lib/RT/Extension/TicketAging.pm	(original)
+++ RT-Extension-TicketAging/lib/RT/Extension/TicketAging.pm	Wed Sep 27 23:15:17 2006
@@ -41,22 +41,22 @@
 
 =item Dead
 
-When a ticket and all its children have been I<Finished> for a set
-period (default 2 months) then it becomes I<Dead>.  Dead tickets are
-just like Finished tickets except they do not show up in RTIR's
-special lookup tools.
+When a ticket and all its children are I<Finished> and it has not been
+updated for 2 months it becomes I<Dead>.  Dead tickets are just like
+Finished tickets except they do not show up in RTIR's special lookup
+tools.
 
 =item Extinct
 
-After being I<Dead> for a while (default 12 months) a ticket becomes
-I<Extinct>.  Extinct tickets have their status set to I<deleted>.
-They won't show up in any searches unless explicitly asked for
-(C<'CF.{Age} = "Extinct"'>).
+When a ticket is I<Dead> and has not been updated for 12 months it
+becomes I<Extinct>.  Extinct tickets have their status set to
+I<deleted>.  They won't show up in any searches unless explicitly
+asked for (C<'CF.{Age} = "Extinct"'>).
 
 =item Destroyed
 
-After being I<Extinct> for a while (default 24 months) and if all
-linked tickets are also I<Extinct> a ticket is I<Destroyed>.
+When a ticket is I<Extinct> and has not been updated for 24 months and
+if all linked tickets are also I<Extinct> a ticket is I<Destroyed>.
 Destroyed tickets are no longer available in RT.  They are wholely
 removed from RT using the Shredder.  Destroyed tickets are saved in a
 SQL dump file from which they can be restored.