[Rt-commit] r8753 - rtir/branches/2.3-EXPERIMENTAL/docs

ruz at bestpractical.com ruz at bestpractical.com
Mon Aug 27 18:47:01 EDT 2007


Author: ruz
Date: Mon Aug 27 18:47:01 2007
New Revision: 8753

Modified:
   rtir/branches/2.3-EXPERIMENTAL/docs/Constituencies.pod

Log:
* add more docs about constituency specific groups

Modified: rtir/branches/2.3-EXPERIMENTAL/docs/Constituencies.pod
==============================================================================
--- rtir/branches/2.3-EXPERIMENTAL/docs/Constituencies.pod	(original)
+++ rtir/branches/2.3-EXPERIMENTAL/docs/Constituencies.pod	Mon Aug 27 18:47:01 2007
@@ -238,3 +238,35 @@
 will apply those rights to the pseudo-queue "Incident Reports -
 EUDNET" and NOT to the "Incident Reports" queue.
 
+=head3 Constituency specific groups
+
+For each constituency value admin can create a group
+'DutyTeam constituency_value' using either the web UI or the script.
+
+We've added a little bit automation for such groups. Those groups
+are added as AdminCc to a ticket according to value of the field.
+And you can grant additional rights using this fact. For example
+if you grant 'TakeTicket' right to AdminCc role of IR queue
+then users that are memebers of 'DutyTeam EDUNET' group will have
+this rights on all EDUNET tickets.
+
+Note that this method has some limitations and caveats .Users who
+has enough privileges still can add other users and groups as
+AdminCcs of a ticket and these principals will get the same set of
+additional rights constituency specific group get via AdminCc role.
+As you use AdminCc role only then you can not use it to grant one
+set of rights to group X and another set to group Y.
+
+=head3 DutyTeam group vs. constituency specific group
+
+By default DutyTeam has almost all rights on all RTIR's queues, rights
+this group has applies to tickets with all constituencies, so if you
+want to give access to group 'DutyTeam EDUNET' on EDUNET tickets only
+then it's not good idea make this group member of DutyTeam.
+
+In RT/RTIR you can not deny right for a subgroup of a group if the latter
+has it, so you should avoid adding groups into groups with higher
+privileges. We suggest leave DutyTeam and constituency specific group
+on the same level, however, you can join them using a new top level
+group.
+


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