[Rt-commit] r8919 - in rtir/branches/2.3-EXPERIMENTAL: docs

[sartak at bestpractical.com]

Author: sartak
Date: Tue Sep  4 17:32:27 2007
New Revision: 8919

Modified:
   rtir/branches/2.3-EXPERIMENTAL/   (props changed)
   rtir/branches/2.3-EXPERIMENTAL/docs/README.DOCUMENTATION
   rtir/branches/2.3-EXPERIMENTAL/docs/Tutorial.pod

Log:
 r40570 at onn:  sartak | 2007-09-04 17:32:22 -0400
 Quick Resolve, new Blocks (which needs a description from someone with a clue :))


Modified: rtir/branches/2.3-EXPERIMENTAL/docs/README.DOCUMENTATION
==============================================================================
--- rtir/branches/2.3-EXPERIMENTAL/docs/README.DOCUMENTATION	(original)
+++ rtir/branches/2.3-EXPERIMENTAL/docs/README.DOCUMENTATION	Tue Sep  4 17:32:27 2007
@@ -83,6 +83,8 @@
 
 =head2 Quick resolve Incident
 
+=item * RTIR/docs/Tutorial.pod (Section 'Resolution', subsection 'Quick Resolve')
+
 =head2 Reopen Incident
 
 =head2 Abandon Incident
@@ -91,7 +93,7 @@
 
 =head3 Bulk Abandon Incidents
 
-=item * RTIR/docs/Tutorial.pod (Section 'Abandoning incidents, subsection 'Abandoning many incidents at once (bulk abandon)')
+=item * RTIR/docs/Tutorial.pod (Section 'Abandoning incidents', subsection 'Abandoning many incidents at once (bulk abandon)')
 
 =head2 Launch Investigation
 
@@ -113,6 +115,8 @@
 
 =head2 Create new block via web-interface
 
+=item * RTIR/docs/Tutorial.pod (Section 'Blocks', subsection 'Creating a Block')
+
 =head2 Reply from correspondent on Blocks via e-mail
 
 =head2 Correspond with Correspondent

Modified: rtir/branches/2.3-EXPERIMENTAL/docs/Tutorial.pod
==============================================================================
--- rtir/branches/2.3-EXPERIMENTAL/docs/Tutorial.pod	(original)
+++ rtir/branches/2.3-EXPERIMENTAL/docs/Tutorial.pod	Tue Sep  4 17:32:27 2007
@@ -238,6 +238,22 @@
 Clicking on C<New> (or in the case of investigations, C<Launch>) lets you create
 a new item and link it to the incident automatically.
 
+=head3 Resolution
+
+=head4 Quick Resolve
+
+Incidents have a "Quick Resolve" feature. Clicking Quick Resolve will change
+an incident's status to 'resolved' immediately. You won't be asked to fill in
+a message or time worked, attach files, and so on.
+
+=head3 Blocks
+
+=head4 Creating a Block
+
+To create a new block, create a new ticket in the Blocks queue. You will be
+required to link the Block to an Incident. (needs more info from someone
+knowledgeable)
+
 =head2 Custom fields
 
 =head3 IP