[Rt-commit] r9118 - in rtir/branches/2.3-EXPERIMENTAL: .

[sartak at bestpractical.com]

Author: sartak
Date: Fri Sep 21 16:22:24 2007
New Revision: 9118

Modified:
   rtir/branches/2.3-EXPERIMENTAL/   (props changed)
   rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/DocIndex.pod
   rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Tutorial.pod

Log:
 r42995 at onn:  sartak | 2007-09-21 16:22:11 -0400
 Abandoning seems to work very similarly to resolving


Modified: rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/DocIndex.pod
==============================================================================
--- rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/DocIndex.pod	(original)
+++ rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/DocIndex.pod	Fri Sep 21 16:22:24 2007
@@ -94,8 +94,12 @@
 
 =head2 Resolve Incident
 
+L<Tutorial/Resolving an Incident>
+
 =head2 Resolve Incident & linked IR's and Investigations
 
+L<Tutorial/Resolving an Incident>
+
 =head2 Quick resolve Incident
 
 L<Tutorial/'Quick Resolve'>

Modified: rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Tutorial.pod
==============================================================================
--- rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Tutorial.pod	(original)
+++ rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Tutorial.pod	Fri Sep 21 16:22:24 2007
@@ -171,7 +171,7 @@
 abandoning an Incident you also reject IRs, resolve Investigations and
 remove Blocks linked to it.
 
-Once you open abandon page with the Incident's tab you see a list of its
+Once you open abandon page with the Incidents tab you see a list of its
 children grouped by queue and common update form. You can select children
 with checkboxes, only children you've selected will be rejected, resolved
 or removed.
@@ -278,6 +278,23 @@
 
 =head3 Resolution
 
+=head4 Resolving an Incident
+
+Once you open resolve page under the Incidents tab you see a list of its
+children grouped by queue and common update form. You can select children
+with checkboxes, only children you've selected will resolved.
+
+You can write a message that that will be added to the selected children as
+a comment or response according to value of 'Update Type' field.
+
+Once a user tries to resolve an Incident, RTIR checks the state of that
+Incident's children to decide whether it's OK to resolve it or not. In the
+simplest case the Incident you're resolving has children that aren't linked to
+another open Incident, RTIR marks the Incident as resolved if all children are
+closed(resolved, rejected or removed) otherwise you see a notice "State of the
+Incident left unchanged; not all children were updated". The latter case may
+happen when the user's selected not all children.
+
 =head4 Quick Resolve
 
 Incidents have a "Quick Resolve" feature. Clicking Quick Resolve will change